FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
JCPL
Staff
Staff
Article Id 337548
Description

This article describes what information should be reviewed if the license is not reflected.

Scope

New FortiGates, A FortiGate received from RMA.

Solution

Before troubleshooting, perform the following steps and verify that the information is correct:

  1. Log in to FortiCloud asset management with the appropriate credentials and verify the FortiGate serial number:

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  1. Go to FortiGate Dashboard -> Status and verify that the same serial number appears.


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  1. On the FortiGate, verify that the correct Forticloud account appears in System -> FortiGuard.

 

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If there is an inconsistency with the FortiCloud account, transfer the FortiGate to the correct account.

Related articles:
Technical Tip: The license still shows as expired after renewal

Technical Tip: Device License is not reflecting in FortiGate dashboard

Troubleshooting Tip: License/Subscription failed to Update