Troubleshooting Tip: License not reflected in the FortiGate GUI

[JCPL]

Description	This article describes what information should be reviewed if the license is not reflected.
Scope	New FortiGates, a FortiGate received from RMA.
Solution	Before troubleshooting, perform the following steps and verify that the information is correct: Log in to FortiCloud asset management with the appropriate credentials and verify the FortiGate serial number.                                 Go to FortiGate Dashboard -> Status and verify that the same serial number appears. On the FortiGate, verify that the correct FortiCloud account appears in System -> FortiGuard. If there is an inconsistency with the FortiCloud account, transfer the FortiGate to the correct account. If inside an HA cluster, do the same checks for the Secondary unit.  For the licenses to show correctly, they must match on both the Primary and Secondary units. See this KB article for more information: Troubleshooting Tip: License not updating when FortiGate on HA have Different Account Registration If the FortiGate is still not showing the correct licenses, there may be an issue contacting FortiGuard. It is possible to see if this is failing and why by running the following debug: diagnose debug disable diagnose debug reset diagnose debug application update -1 diagnose debug enable execute update-now To stop the debug: diagnose debug disable See this article for more info on these commands: Technical Tip: Device License is not reflecting in FortiGate dashboard Related articles: Technical Tip: The license still shows as expired after renewal Technical Tip: Device License is not reflecting in FortiGate dashboard Technical Tip: The HA Cluster requirements Troubleshooting Tip: License/Subscription failed to Update Troubleshooting-Tip-Licenses-do-not-show-valid-dates-in-HA