| Description |
This article describes how to solve an issue when users are not able to connect to the SSL VPN using FortiClient. When trying to connect, it is stuck at 98%. |
| Scope | FortiClient. |
| Solution |
- SSL VPN debugs on the FortiGate do not show any errors.
- FortiClient logs showed the following errors:
user=test@fortinet msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel=fortinet vpnuser=test remotegw=vpn.fortinet.com 2/23/2023 11:22:36 AM info sslvpn FortiSslvpn: 13576: fortissl_connect: device=ftvnic 2/23/2023 11:22:36 AM error sslvpn FortiSslvpn: 15344: RasGetEntryPropertiesWin7(fortissl) failed. (r=623) 2/23/2023 11:22:36 AM error sslvpn FortiSslvpn: 15344: error: ssl_connect:-3 2/23/2023 11:22:36 AM error sslvpn FortiSslvpn: 15344: tunnel_to_fgt error 2/23/2023 11:22:38 AM error sslvpn FortiSslvpn: 14544: error: ras_loop(), waitResult=1.
This issue usually occurs due to IPv6 being enabled on the NIC of the client machine.
It can be resolved by disabling IPv6 on the NIC of the client machine. |
