Technical Tip: How to download FortiClient and FCRemove.exe from support.fortinet.com

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Description

This article describes how to download the Forticlient VPN installer and the FCRemove.exe from the Fortinet website.

Scope

FortiGate.

Solution

Go to support.fortinet.com, then log in. Go to Support -> Firmware Download.

Select the product as Forticlient.

(It is mandatory to have an EMS License for the FortiClient EMS. If there is no license, the Forticlient feature remains enabled for 30 days only). Free 30-day VPN access

Select 'Download', then select the appropriate directory considering the device OS (i.e. MAC, Windows, etc.) and the desired FortiClient version. In this guide, the Windows directory is chosen, and drive to the version to download.

Select 'HTTPS' to download the file.

 

Download the Forticlient Remove tool.

• Login to the Support Portal at support.fortinet.com and go to Download -> Firmware Images.
• Select FortiClient as a product and browse to the appropriate version (For example FortiClient/Windows/v7.00/7.0.6/).
• Download FortiClientTools.
• Inside the archive, find the FCRemove utility.

FortiClientTools_7.0.6.0290\SupportUtils\FCRemove.exe

Detailed Steps:

1. Download the FCRemove.exe tool from the support website (Support -> Firmware Download -> FortiClient -> Download -> Select the version -> Select  HTTPS next to the FortiClientTools). Note that 'pop-ups' must be allowed by the web browser for the download to work.
2. Unzip the file and locate the FCRemove.exe tool under Utils folder.
3. Put the tool somewhere within the file system (Desktop, temp, etc).
4. Boot the machine in Safe Mode:

• Open the Run command prompt and enter msconfig.
• Select the Boot tab and check the Safe Boot box.
• Hit Ok and restart the machine.

5. When booted into Safe mode, open the Windows command line as Administrator.
6. Run FCRemove.exe.
7. When FortiClient gets deleted, repeat the steps outlined in step 4, but this time uncheck the Safe Mode box.
8. Reboot the machine.

If a MAC machine is used, make sure to boot the machine in Safe Mode and follow the above steps.

Related articles:

Technical Tip: How to uninstall a managed FortiClient in Windows Machines

Technical Tip: How to manually download Firmware of FortiGate and how to upload it on FortiGate