Support Forum

Hi guys,  I hope you’re well.  I have deployed a single FAP-241K-A unit and have configured the AP profile for both 5GHz and 6GHz radios. All the APs I currently have deployed are running dual 5GHz radio with 2.4GHz set as dedicated monitor with WIDS profile configured and I do not have this issue.  I have the same SSIDs manually set on both the 5GHz and 6GHz radio but doing this causes issues with clients being able to connect to the SSID. At first this worked and the client connected but now I am unable to connect and receive an ‘access denied’.  All SSIDs are WPA3 SAE with a mix of both bridged and tunnelled. If I disable the 6GHz radio I can connect with no issues so I know that this is the root cause. The device I am testing with doesn’t support 6GHz, but what is the best practice with this radio when you have a mix of devices with some being able to support and others not. Do I create a dedicated 6GHz SSID or are there settings that I can configure so that devices can select the

Hi, I want to install FortiAuthenticator v8.x in Microsoft Windows Server 2025.Is this supported? Because in KB only Windows Server 2022 is mentioned.Thank you.

When you run a script on the web GUI/interface:If it fails, it provides absolutely no diagnostic debugging output to the user about why/where? I implore Fortinet, I beg you, please provide diagnostic output about the line number and/or command line that fails. Otherwise, we’re just guessing by taking shots in the dark; not a professional troubleshooting technique. Pasting the same script into the CLI is not the same execution environment as uploading it via the GUI.  So one cannot reliably assume that warnings and errors will manifest the same. BONUS: It creates a historical event object (pass or fail run record), so why not save/cache the script code itself, and allow the user to “re-run” it ?

Hi, I can see from KB that the minimum VM specs for FortiAuthenticator installation is CPU 8, Storage 1TB, Memory 16GB.However, we only have 200 users. Can we reduce the specs to 500GB storage and 8GB memory? Anyone has done this? and is there any impact?

Dears when the hosts in registration or quarantine vlan persistent agent can’t communicate to fortinac because can’t resolve srv record and retrieve info about fortinac ip address but it retrieves portal and i think it is default in fortinacand when i search in this file i can’t find resolution for srv record except the portal.cat /var/named/chroot/etc/domain.zone.reg cat /var/named/chroot/etc/domain.zone.remso how can resolve this problem as when i search i find that for isolation VLANs it should there is record hosted locally in the fortinac

Hi everyone,We are currentrly switching SSL-VPN to IPsec on our good old FG-200e (v7.4.12)The problem I am facing is that we have a few VPN > SD-WAN rules with NAT enabled, so that the traffic goes trough the tunnel and arrives destinations (IP adresses of AWS servers and some other FQDN's) with our main link IP address.It works fine on SSL-VPN, but I can't make it work with IPsecAny ideas why this happens? Really need to sort this out ASAPThank you 

Hi people ,i have in office Fortigate with ip public 87.xx.xx.xx, policy created for internet,for ipsec between other fortigate with ip public 193.xx.xx.xx.  I created in windows vpn conection l2tp other ipsec for conect my pc office to mikrotik .Issue is when i try to conect vpn windows(client) to mikrotik(server l2tp/ipsec) this conection is down ,but when i try conect pc office to hotspot  conection is  successfully vpn l2tp/ipsec to mikrotik.Can anybody help with this issue,why my pc canont conect l2tp/ipsec to mikrotik?

Hello Community, We have a Fortigate 201G with firmware version of v7.2.x we have done some risk assessments on the fortigate and most of the risks identified shows all versions 7.2.x are affected by specified vulnerability, and need move to another version now we wanted to move to the version 7.6.x before we do that I wanted to confirm if our hardware can fully support it. and there wont be any issues or problems we might face later after the update.

Sporadically our Fortianalyzer (7.4.9) will stop sending logs to our main syslog log collector (Is still collecting from other systems).  The “Log Insert Lag Time” will get up to 18 or so hours and keep climbing, when it should be like 20-30 seconds.   When the analyzer is rebooted, logs start to flow and the time slowly starts to normal, and everything is ok. I’ve been trying to get that value via a command line, or SNMP to feed our PRTG system to monitor when it happens before it gets out of control.  But, it seems to be allusive.  Maybe I’m missing something?  Perhaps there is another tell sign that I can look at?  Or is it a feature request?Thanks!

Hi Team,We are planning to deploy FortiAuthenticator On-Premises for a client.Client Requirement: When users register their endpoint with FortiClient EMS (ZTNA), MFA should be enforced. The client wants users to have either SMS OTP or Google Authenticator (TOTP) as the second factor, with both options available for redundancy. Could you please confirm the following: Is this requirement supported with FortiAuthenticator? What are the prerequisites for implementing this setup? For SMS OTP, does FortiAuthenticator require a third-party SMS gateway/provider? If yes, which integrations are supported or recommended? Are there any licensing or configuration considerations we should be aware of before deployment? Any implementation guidance or best practices would be appreciated.Thanks!

Hi,I now create additional dialup tunnels on second wan for failover, but we use ftm to get notifications during login on mobile smartphones, the config looks like:FGT (ftm-push) # show full-configuration config system ftm-push set proxy enable set interface '' set server "PUBLIC_IP_OF_WAN1" set server-port 4433 set server-cert "Fortinet_Factory" set status enableendhow to configure ftm to have it working on WAN1 and WAN2 interfaces, because If I’m trying to configure it on both wan ports I get an error: FGT (ftm-push) # set interface "port24" "port23"command parse error before 'port23'Command fail. Return code -61 

Hello,I am using FortiOS 7.6.x. According to the documentation, I can block traffic based on both category and URL.Specifically, my URL filters use the *FQDN wildcard block. It works well with a few exceptions such as: *worldguesser.io or *crossyroadgame.io or *crossy-road.io. I don’t understand why these are getting through the firewall. Am I missing something?Category-based filtering is very broad and blocks two interesting domains:Group: General Interest - Personal https://boinc.berkeley.edu/General Interest - Business https://worldcommunitygrid.org/Is there a way to exclude certain domains from a category?Thank you 

Hello , can we do user based ztna web proxy with using local user of Fortigate local database with mac binding , mean ztna web proxy is opened with only same user with same mAc of machine , otherwise rejected 

Hi everyone,I'm running into a frustrating issue with the Device Identification (IoT/OT detection) feature on our FortiGate. Multiple Windows laptops on our network are being incorrectly identified as Samsung Galaxy Android 5.0 devices.Because of this, FortiGate is flagging a randomly list of potential IoT/OT vulnerabilities associated with Android Lollipop, which is obviously a huge false positive (especially since no one is bringing Android 5.0 devices to the network in 2026!). Here are some key details about our environment: The affected clients are purely Windows machines. There are no Android emulators installed on these laptops. This is happening across several different devices, which rules out a simple stale DHCP IP cache/re-use issue. Checking the CLI (diagnose user device), the MAC OUI belongs to Cloud Network Technology (standard for laptop Wi-Fi adapters), not Samsung. Has anyone else encountered this specific false positive recently? Any insights on which common Wind

API-TEST

My Fortinac was integrated to Entra ID for 802.1x authentication, now i want to know can we use entra id to login to the web admin of fortinac?

Verify policy match (Policy Match): diagnose debug flow filter addr <IP_ORIGEM>diagnose debug flow filter addr <IP_DESTINO>diagnose debug flow show console enablediagnose debug enable diagnose debug flow trace start 10 Validate NAT (SNAT/DNAT):show firewall policy <ID> Verify Routing:get router info routing-table all

Validate Status of two SD-WAN Linksdiagnose sys sdwan health-check   

Hi Fortinet Community,Could you please provide some guidance on the following scenario?I currently have a single IPsec VPN tunnel configured, and the accessible networks include Servers 1, 2, 3, 4, 5, and 6.I have different users who need access to specific servers only:UserA should be able to access Servers 1, 2, 3, and 4. UserB should be able to access Servers 5 and 6 only.Should I create separate firewall policies for each user while using the same IPsec tunnel, or should I create additional IPsec tunnels?I have noticed that when I create another IPsec tunnel, one of the tunnels sometimes goes down. What could be the possible causes of this issue, and what troubleshooting steps should I take?Any advice or best practices would be greatly appreciated.Thank you!

Hey guys,I'm failrly new to terraform and I was curious if fortigate managed app deployment within Azure vWAN is a good option/approach? Keeping in mind that rest of the infrastructure (vWAN, HUB/s, VNETs, NSGs, subnets..etc) is deployed using terraform, would there be any harm if NVAs are deployed manually?ps NVA deployment would be one time setup, no multiple environments (dev, prod, test) nor requirements for NVAs to be deployed more oftenEvery comment is appreciated 

I am currently trying to see the limits of Terraform in deploying configuration in Fortimanager and Fortigates. My goal is to beable to implement a webfilter on policies and install those policies and the package (FortiManager) related on the required target (Fortigate).Everything was working correctly until I added the webfilter profile. Terraform execution is working correctly. But in Fortimanager the taskfor installing the package results every time in "Error".I tried to push it using manually using the gui with the web filter profile created by terraform. There is no erro. I also tried to implement this partin Ansible and the problem is exactly the same.The module for implementing the firewall policies :resource "fortimanager_packages_firewall_policy" "tunnelInternet" {  for_each = var.InternetPolicies  scopetype = "adom"  adom      = local.get_adom_from_pkg_internet[each.key]  pkg       = each.value.pkg  name      = each.value.name  policyid  = each.value.policy_id  srcintf   = ea

    If i connect S1 “Fortiswitch” to S2 “Cisco ”   Using trunk port and in trunk port I allowed VLAN 20 only on FortiGate  i create policy to route between VlAN 10 and VLAN 20 Can PC1 in VLAN 10 ping to PC2 in VLAN 20 and if yes why and if no Why ?      2. Is trunk port control traffic between different Vlan when i allowed VLAN 20 only in trunk or FortiGate will control traffic between different vlan ? 

Hi everyone,I'm running a FortiGate VM v7.6.2 in EVE-NG and I'm unable to activate the Evaluation License.EnvironmentFortiGate-VM64-KVM v7.6.2 EVE-NG Community Edition Port1 connected to Cloud1 (management network) VM Resources: 1 CPU 2 GB RAM Serial Number: FGVMEVSS0CLPWM3A What I've configuredPort1 IP: 10.136.208.183/24 Default Gateway: 10.136.208.215 Static Route:   0.0.0.0/0 via 10.136.208.215 DNS resolution appears to be working.Connectivity TestsWorking: execute ping 8.8.8.8Working: execute ping 1.1.1.1Working: execute ping google.comNot Working: execute ping forticare.comNot Working: execute ping forticloud.comLicense IssueWhen I go to:System → FortiGate VM License → Evaluation LicenseI enter my FortiCare account credentials and click OK.The GUI shows:"Requesting FortiCare Trial license, proxy:(null)"but nothing happens afterward and the license remains invalid.Current status: License Status: InvalidVM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowedQuestionsDoes Forti

hi,we’ll loan a FG 100 F from our DC colo vendor to build a temporary IPSec VPN back to our HQ.this might run for 2-3 months that’s why we’ll only “rent’ the FW.my questions are:1.do i need to register the device to our FortiCloud asset?2.do i need to apply FortiFlex license for HW/OS coverage in order to use “higher” crypto protocols, i.e. AES 256, SHA 256, or do these come free?can i just skip items 1 and 2 since this is just a “loan” and temporary build?

Hi,I have an issue with the evaluation license of my new FortiGate v7.4.1 VM, I am trying to license my new FortiGate and I am using my account credentials to connect to the forticare server but it fails, I did some troubleshooting and I notice that I can't ping the forticare.fortinet.com but instead the service.fortiguard.net and update.fortiguard.net were pinged successfully. can you please assist me with this problem.