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May 5, 2026
Question

Connection closes after about 25 seconds

  • May 5, 2026
  • 3 replies
  • 79 views

I was able to establish a connection for a very long time, but it then suddenly stopped working. The connection is established, but no data is received. The connection then closes after about 25 seconds.

I noticed the following in the fortitray log which only appear after the time it stopped working:

[2026-04-30 07:21:32.5496135 UTC+02:00] [17640:15916] [sslvpnlib  510   error] [ERROR]SslvpnAgent: Pipe is broken for writing. Error=233

[2026-04-30 07:21:32.5532904 UTC+02:00] [17640:15916] [sslvpnlib  510   error] DoSendSslvpnReq() failed. Need to restart Pipe.
[2026-04-30 07:21:32.5534866 UTC+02:00] [17640:15916] [sslvpnlib  510   error] Failed to connect to SslvpnDaemon, LastError=2

[2026-04-30 07:21:32.5535905 UTC+02:00] [17640:15916] [sslvpnlib  510   error] CSslvpnAgent::SendSslvpnReq() 447 InitPipeHandle() failed.
[2026-04-30 07:21:32.5537786 UTC+02:00] [17640:15916] [sslvpnlib  1261   error] CSslvpnBase::UpdateFortiSslvpnStatus() GetSslvpnStatus() failed.
[2026-04-30 07:21:32.5538736 UTC+02:00] [17640:15916] [sslvpnlib  6016   error] 6016 UpdateFortiSslvpnStatus failed.
[2026-04-30 07:21:34.5591189 UTC+02:00] [17640:15916] [sslvpnlib  510   error] [ERROR]SslvpnAgent: Pipe is broken for writing. Error=6

[2026-04-30 07:21:34.5594969 UTC+02:00] [17640:15916] [sslvpnlib  510   error] DoSendSslvpnReq() failed. Need to restart Pipe.
[2026-04-30 07:21:34.5600286 UTC+02:00] [17640:15916] [sslvpnlib  510   error] Failed to connect to SslvpnDaemon, LastError=2

[2026-04-30 07:21:34.5603076 UTC+02:00] [17640:15916] [sslvpnlib  510   error] CSslvpnAgent::SendSslvpnReq() 447 InitPipeHandle() failed.
[2026-04-30 07:21:34.5604960 UTC+02:00] [17640:15916] [sslvpnlib  1261   error] CSslvpnBase::UpdateFortiSslvpnStatus() GetSslvpnStatus() failed.
[2026-04-30 07:21:34.5606741 UTC+02:00] [17640:15916] [sslvpnlib  6016   error] 6016 UpdateFortiSslvpnStatus failed.
 

 

I am using VPN Client 7.4.3.4726

The problem only appears on my working laptop which is controlled by my company. On my private laptop the connection is stable and usable. I am suspecting ZScaler to be the problem, but I was not able yet to check this, so I wanted to know if anybody has any suggestion on what to search for?

I already uninstalled and reinstalled Forti Client, I tried an older version but the problem is still the same.

    3 replies

    msanjaypadma
    Staff
    Staff
    May 5, 2026

    Hi ​@Tobias_Krasinger ,

    The standard troubleshooting procedure mandates eliminating the possibility of any conflict between all third-party AV, EDR, or VPN software with FortiClient.
    Try to disable if any other endpoint security , AV, EDR, or VPN software enabled and then check the status.

    If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

    Thanks,
    Mayur Padma

    Thanks, Mayur Padma
    New Member
    May 11, 2026

    It is extremly frustrating, because I simply have no idea where to start searching. As suddenly the connection broke, as suddenly it somehow worked again starting on May 6th. But today as I turned on my laptop again, the connection is not working. I am able to connect, I am able to ping machines in the vpn, but it seems like after 25 seconds it stops receiving data, and then closes the connection after about 40 seconds.

    I am very lost

    Sheikh
    Staff
    Staff
    May 11, 2026

    Hello ​@Tobias_Krasinger 
    Perhaps a packet capture on the client computer reveals the location of the reset, after which you can carry out additional troubleshooting.

    Are there any other firewalls, ADCs, or any other layer 3 devices that may interfere in communication?

     

    regards,

     

    Sheikh

    If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.
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