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sramanujam
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‎01-07-2026
Last activity: Jan 7, 2026 8:36:52 PM
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Technical Tip: How to get millisecond and nanosecond precision using Jinja

01-01-2026
Description This article describes Jinja templating for any timestamp with millisecond or nanosecond precision. Scope FortiSOAR 7.5.x, 7.6.x. Solution Step 1: Go to Playbook Designer -&gt; Tools -&gt; Jinja Editor and load the Environment. Step 2: For mill<!-- --><!-- -->...

Troubleshooting Tip: How to resolve the Code Snippet error with "cannot pickle 'PyCapsule' object"

01-01-2026
Description This article describes how to handle an issue where the code snippet fails in FortiSOAR with an error message indicating 'ERROR :: cannot pickle 'PyCapsule' object'. "CS-INTEGRATION-5: Error occurred while executing the connector action E...

Troubleshooting Tip: How to resolve the Hardware Key Extraction Issue on FortiSOAR Docker Deployment

01-01-2026
Description This article describes the steps to resolve the hardware key extraction issue, which is important for licensing on FortiSOAR Docker deployment. csadm license --get-device-uuidCan't read memory from /dev/mem Scope FortiSOAR Docker 7.6.5. S...

Troubleshooting Tip: How to use the CLI to resolve the 'VM Configs Failed' error in FortiSOAR

01-01-2026
Description This article describes how to troubleshoot and resolve the 'VM Configs Failed' error in FortiSOAR using the CLI, including checking for the error file, running the VM configuration script in debug mode, and configuring all VM options. Sco...

Troubleshooting Tip: How to resolve the SSH Connector (v2.1.2) Dependency Issues

01-01-2026
Description This article describes how to fix the error 'Error on health check of the connector ssh version 2.1.2: No module named 'voluptuous''. This issue occurs when the required Python dependency, voluptuous, is missing in the SSH connector virtu...
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