Troubleshooting Tip: 'FSR-Auth-017: The system time is invalid. Contact customer support for more information'

[sramanujam]

Description	This article describes how to resolve the error message 'FSR-Auth-017: The system time is invalid. Contact customer support for more information.' when logging into the FortiSOAR GUI.
Scope	FortiSOAR v7.x.
Solution	Step 1: Inspect the present system time through the FortiSOAR CLI: timedatectl Step 2: Activate NTP synchronization by employing Stratum servers with the provided command. timedatectl set-ntp true Step 3: Navigate to the /etc/chrony.conf file and change the makestep configuration to makestep 1.0 -1, then save the file. The '-1' instructs chrony to perform as many step actions as needed to synchronize the system time. Step 4: Initiate a restart of the chronyd services on the FortiSOAR instance. sudo systemctl restart chronyd.service Step 5: To initiate a step adjustment in the system clock, forcing an immediate synchronization, also allow a 30-second delay for the clock adjustment to stabilize. sudo chronyc -a makestep && sleep 30 Note: It is possible to configure the timezone using 'sudo timedatectl set-timezone [continent/city]' like 'sudo timedatectl set-timezone Asia/Seoul'.