| Description |
This article describes how to resolve the error message 'FSR-Auth-017: The system time is invalid. Contact customer support for more information.' when logging into the FortiSOAR GUI. |
| Scope | FortiSOAR v7.x. |
| Solution |
Step 1: Inspect the present system time through the FortiSOAR CLI:
timedatectl
Step 2: Activate NTP synchronization by employing Stratum servers with the provided command.
timedatectl set-ntp true
Step 3: Navigate to the /etc/chrony.conf file and change the makestep configuration to makestep 1.0 -1, then save the file. The '-1' instructs chrony to perform as many step actions as needed to synchronize the system time.
Step 4: Initiate a restart of the chronyd services on the FortiSOAR instance.
sudo systemctl restart chronyd.service
Step 5: To initiate a step adjustment in the system clock, forcing an immediate synchronization, also allow a 30-second delay for the clock adjustment to stabilize.
sudo chronyc -a makestep && sleep 30
Note: It is possible to configure the timezone using 'sudo timedatectl set-timezone [continent/city]' like 'sudo timedatectl set-timezone Asia/Seoul'. |
