FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
Article Id 287692

This article describes how to resolve the error message 'FSR-Auth-017: The system time is invalid. Contact customer support for more information.' when logging into the FortiSOAR GUI.



Scope FortiSOAR v7.x.

Step 1: Inspect the present system time through the FortiSOAR CLI:




Step 2: Activate NTP synchronization by employing Stratum servers with the provided command.


timedatectl set-ntp true


Step 3: Navigate to the /etc/chrony.conf file and change the makestep configuration to makestep 1.0 -1, then save the file. The '-1' instructs chrony to perform as many step actions as needed to synchronize the system time.


Step 4: Initiate a restart of the chronyd services on the FortiSOAR instance.


sudo systemctl restart chronyd.service


Step 5: To initiate a step adjustment in the system clock, forcing an immediate synchronization, also allow a 30-second delay for the clock adjustment to stabilize.


sudo chronyc -a makestep && sleep 30




It is possible to configure the timezone using 'sudo timedatectl set-timezone [continent/city]' like 'sudo timedatectl set-timezone Asia/Seoul'.