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Description This article describes troubleshooting steps to undertake when an SNMP query from the SNMP manager to the firewall fails. Scope All FortiGate models. Solution First, verify that there are indeed packets being sent from the SNMP manager to...
Description This article describes the troubleshooting steps for video filtering based on the YouTube category. Scope All FortiGate models. Solution FortiGate reaches global FortiGuard servers for the video ID. Debug would be similar as below : [V]20...
Description This article explains the scenario, in the FortiGate firewall where the client is located in one VLAN and the phone server is located in another VLAN. Scope FortiOS. Solution While making a call from the client to the server, the user cou...
Description This article describes the logs necessary to collect when troubleshooting an issue where the user is unable to connect to SSL VPN. Scope FortiOS. Solution Execute the following commands in the FortiGate, connect to SSL VPN and observe the...
Description This article describes how to enable the session to start logging in to the FortiGate firewall. Scope FortiOS. Solution This can be enabled on the specific firewall policy: # config firewall policy edit set logtraffic-start enableend Thi...
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