Re: Still have to enter PIN for Call Forwarding

melshehaby · 11-28-2023

Description This article describes how to fix the license expiration issue when FortiDeceptor is in production and NOT a new deployment. Scope FortiDeceptor. Solution This situation can happen when there is an issue in the license file and for some r...

melshehaby · 11-28-2023

Description This article explains that when collecting a traffic capture for FortiVoice, IP addresses are the same as the destination IP address in SIP headers TO and FROM. Scope FortiVoice. Solution FortiVoice is by default using the destination I...

melshehaby · 09-20-2023

Description This article describes the issue of full disk utilization. Scope FortiDeceptor. Solution First, if the decoys are not configured with a reset after the attacks, this might cause such an issue. Because the attack might download or install ...

melshehaby · 09-20-2023

Description This article explains how to configure FortiVoice to show the Callcenter Agent view in FortiFone Desktop so the agent and the manager do not need to use the web console to log in, log out, pause, and monitor the queue. Scope FortiFone. So...

melshehaby · 02-27-2023

Description This article explains how to work around an issue where, after uploading a certificate to use for HTTPS and SSH, the certificate does not display under the 'Service' section. Instead, only firmware displays. Scope Any supported version of...

melshehaby · 09-17-2024

Hello jardancool, Thank you for contacting us. What I understood that you have analogue lines connected to FVE through Fortivoice Gateways. So if you are using any landline, it will be busy and you can't receive or make calls, this is how analogue li...

melshehaby · 06-30-2024

Hi, If you want to change the previous extension, you need to dial *719. Please check the below link for more information about the feature codes options:https://docs.fortinet.com/document/fortivoice-enterprise/7.0.2/fortivoice-phone-system-administr...

melshehaby · 06-11-2024

Hello Mark, Thank you for contacting us. Regarding to disable Call forward PIN, you need to disable it from the User Privilege assigned to the extension itself.So, go to Extension > Extension > select and open the extension, under User Settings > Use...

melshehaby · 04-30-2024

Hello, One of them is enough, external caller ID or outgoing DID mapping. But you have to configure the SIP trunk as I mentioned. Regards Mohamed Elshehaby

melshehaby · 04-23-2024

Hello, Thank you for contacting us. If you already configured the DID mapping for the outgoing and also configured the extension with External number, then you need to configure the SIP trunk with "Caller ID priority rule" so it will check the extens...

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Technical Tip: FortiDeceptor in production with the error 'License Expired'

Technical Tip: FortiVoice SIP headers TO and FROM are same/Some Third parties SIP servers like Mitel cannot understand it

Technical Tip: Full Disk utilization with FortiDeceptor

Technical Tip: CallCenter Agent View in FortiFone Desktop client

Troubleshooting Tip: Uploaded HTTPS/SSH certificate does not display

Re: Fortifone 375