Re: Still have to enter PIN for Call Forwarding

melshehaby · 11-03-2025

Description This article explains how to configure the Office Peer with inbound and outbound routes automatically. Scope Fortivoice. Solution Starting from v6.4.x and later, the inbound and outbound routes for the Office Peer will be generated automa...

melshehaby · 01-28-2025

Description This article describes how to reset the admin password if the password has been lost. Scope FortiDeceptor, all models. Solution There is a special administrator account named 'maintainer' that the user can log into the CLI with and reset ...

melshehaby · 11-26-2024

Description This article describes how to best configure LDAP URL and Bind DN in Lure Resources. Scope ForiDeceptor. Solution To import Lure Resources from the LDAP server, follow the admin guide: Lure Resources. Below is a configuration example with...

melshehaby · 11-28-2023

Description This article describes how to fix the license expiration issue when FortiDeceptor is in production and not a new deployment. Scope FortiDeceptor. Solution This situation can happen when there is an issue in the license file, and for some ...

melshehaby · 11-28-2023

Description This article explains that when collecting a traffic capture for FortiVoice, IP addresses are the same as the destination IP address in SIP headers TO and FROM. Scope FortiVoice. Solution FortiVoice is by default using the destination I...

melshehaby · 09-17-2024

Hello jardancool, Thank you for contacting us. What I understood that you have analogue lines connected to FVE through Fortivoice Gateways. So if you are using any landline, it will be busy and you can't receive or make calls, this is how analogue li...

melshehaby · 06-30-2024

Hi, If you want to change the previous extension, you need to dial *719. Please check the below link for more information about the feature codes options:https://docs.fortinet.com/document/fortivoice-enterprise/7.0.2/fortivoice-phone-system-administr...

melshehaby · 06-11-2024

Hello Mark, Thank you for contacting us. Regarding to disable Call forward PIN, you need to disable it from the User Privilege assigned to the extension itself.So, go to Extension > Extension > select and open the extension, under User Settings > Use...

melshehaby · 04-30-2024

Hello, One of them is enough, external caller ID or outgoing DID mapping. But you have to configure the SIP trunk as I mentioned. Regards Mohamed Elshehaby

melshehaby · 04-23-2024

Hello, Thank you for contacting us. If you already configured the DID mapping for the outgoing and also configured the extension with External number, then you need to configure the SIP trunk with "Caller ID priority rule" so it will check the extens...

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Technical Tip: Office Peer with inbound and outbound routes

Technical Tip: Reset a lost admin password in FortiDeceptor

Technical Tip: Configure LDAP URL and Bind DN in Lure Resources

Technical Tip: FortiDeceptor in production with the error 'License Expired'

Technical Tip: FortiVoice SIP headers TO and FROM are same/Some Third parties SIP servers like Mitel cannot understand it

Re: Fortifone 375