Re: understanding DID in Fortivoice cloud

melshehaby · 11-28-2023

Description This article describes how to fix the license expiration issue when FortiDeceptor is in production and NOT a new deployment. Scope FortiDeceptor. Solution This situation can happen when there is an issue in the license file and for some r...

melshehaby · 11-28-2023

Description This article explains that when collecting a traffic capture for FortiVoice, IP addresses are the same as the destination IP address in SIP headers TO and FROM. Scope FortiVoice. Solution FortiVoice is by default using the destination I...

melshehaby · 09-20-2023

Description This article describes the issue of full disk utilization. Scope FortiDeceptor. Solution First, if the decoys are not configured with a reset after the attacks, this might cause such an issue. Because the attack might download or install ...

melshehaby · 09-20-2023

Description This article explains how to configure FortiVoice to show the Callcenter Agent view in FortiFone Desktop so the agent and the manager do not need to use the web console to log in, log out, pause, and monitor the queue. Scope FortiFone. So...

melshehaby · 02-27-2023

Description This article explains how to work around an issue where, after uploading a certificate to use for HTTPS and SSH, the certificate does not display under the 'Service' section. Instead, only firmware displays. Scope Any supported version of...

melshehaby · 03-13-2024

Hello Ezekielles, Thank you for your comment. I am not sure if you checked my reply or not but first, it depend on your location, if you are not based on US or Canada, so you can't implement or have Fortivoice cloud. Second, If I understood correct, ...

melshehaby · 03-05-2024

Hello Ahmed. Thank you for contacting us. Fortivoice cloud is a full IPPBX system, it is not only a gateway for landlines. With FVE cloud, you will have only the phones in your company. Lines and PBX will in the cloud. As of now Fortivoice cloud is a...

melshehaby · 02-29-2024

Hello Pherr, Thank you for contacting us. Regarding SRTP, FortiFones are mainly using the hardening certificate with Fortivoice and the ciphers. In Fortivoice, it has phone profile for each phone model and the phone is getting this profile once it st...

melshehaby · 12-21-2023

Hello ASKhalefa, Thank you for contacting us. Regarding Auto-Registration: Actually Fortivoice is working in different way and it doesn't have Auto-Registration, it has Auto Provisioning. Once you configure the Auto Provisioning in FVE and configure ...

melshehaby · 05-24-2022

Hello @Andrew_ROW Thank you for reaching us here.Generally speaking the LDAP connectors are sending a queries with attributes to LDAP server "AD" and getting the response from them to proceed with the actions. Regarding the LDAP authentication for ex...

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Technical Tip: FortiDeceptor in production with the error 'License Expired'

Technical Tip: FortiVoice SIP headers TO and FROM are same/Some Third parties SIP servers like Mitel cannot understand it

Technical Tip: Full Disk utilization with FortiDeceptor

Technical Tip: CallCenter Agent View in FortiFone Desktop client

Troubleshooting Tip: Uploaded HTTPS/SSH certificate does not display