Description
This article describes how to check power supply details for the models described in the scope.
Scope
FortiGate-100/101E and 200/201E series.
Solution
For units with multiple power supplies, the power supply status can be checked through the following commands:
diagnose hardware deviceinfo psu
Power Supply Status
PSU[1] OK
PSU[2] LOST
execute sensor list
[HW monitor sensors]
1 PSU [1] ....................... OK
2 PSU [2] ....................... LOST
3 SYS Fan1 Speed ................ 5973 RPM
4 SYS Fan2 Speed ................ 6164 RPM
5 TMP1 External Temperature ..... 44.5 C
6 TMP4 ON-DIE Temperature ....... 35.0 C
7 CPU ON-DIE Temperature ........ 45.9 C
8 BCM Switch Temperature ........ 57.9 C
9 B50185 Temperature ............ 66.5 C
10 B50210_1 Temperature .......... 45.7 C
11 B50210_2 Temperature .......... 48.5 C
Note:
For FortiGate-9xG and 12xG models, the power LED status updates only after 60 seconds of removing the power supply. This is because the hardware sensors are designed to check for updates at 60-second intervals. This behaviour is by design. So, it is recommended to wait up to 60 seconds after unplugging a power supply before checking the power LED: Technical Tip : Redundant Power Supply Unit (PSU) behavior for 9xG and 12xG
execute sensor detail
[HW monitor sensors]
1 PSU [1] ....................... OK
Type : PSU status (10/0)
Sensor status : Normal
Alarm : No
Value : 1.00
2 PSU [2] ....................... LOST
Type : PSU status (10/0)
Sensor status : Normal
Alarm : Yes
Value : 0.00
3 SYS Fan1 Speed ................ 5973 RPM
Type : Fan speed (4/0)
Sensor status : Normal
Alarm : No
Lower critical : 200
Upper critical : 14600
4 SYS Fan2 Speed ................ 6164 RPM
Type : Fan speed (4/0)
Sensor status : Normal
Alarm : No
Lower critical : 200
Upper critical : 14600
5 TMP1 External Temperature ..... 44.5 C
Type : Temperature (1/0)
Sensor status : Normal
6 TMP4 ON-DIE Temperature ....... 35.0 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 98.9
Upper critical : 113.0
7 CPU ON-DIE Temperature ........ 45.9 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 96.2
Upper critical : 110.0
8 BCM Switch Temperature ........ 57.9 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
9 B50185 Temperature ............ 66.5 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
10 B50210_1 Temperature .......... 45.7 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
11 B50210_2 Temperature .......... 48.5 C
Type : Temperature (1/0)
Sensor status : Normal
Alarm : No
Upper non-critical : 87.5
Upper critical : 100.0
In this case, one of the PSUs (Power Supply) is disconnected from the FortiGate or damaged. However, these commands do not display the power supply information for the FortiGate models, as these models come with a single power supply. It supports external RPS as a Redundant Power Supply.
To check the details of the Redundant Power Supply/RPS, use the following command:
diagnose hardware deviceinfo rps
Power Supply Status
Main Power 1 <- Indicates that the power supply is up and running.
RPS Power 0 <- Indicates that the power supply is offline or not connected.
For more verification, check the status and details from the System Events:
date=2024-11-26 time=00:53:18 eventtime=1732578792739808500 tz="+0100" logid="0100022105" type="event" subtype="system" level="critical" vd="root" logdesc="Power supply failed" action="ipmc-sensor-monitor" status="failure" msg="PSU [1] not detected".
A description of the event. In this case, it is a failure of the power supply and this indicates that the system detected a failure condition.
This message explains the failure: Power Supply Unit (PSU) [1] was not detected by the system, PSU[2] may still be working, but PSU[1] is either not connected, malfunctioning, or experiencing some kind of failure.
Note:
These commands are only valid for the FortiGates covered in this article.
For example, FortiGate-600E/601E has dual power supplies. Running the command in 600E/601E will show the vendor info as below:
FG6H0E-1 # diagnose hardware deviceinfo psu
PSU[1]:
Product Manufacturer : Murata-PS
Product Name : D1U54P-W-450-12-HA4C
Product Version : RF
Product Serial : XQ1904RF0749
Product Extra : Pri f/w rev: 9151001909-13-01
Product Extra : Sec f/w rev: 9157001909-13-01
PSU[2]:
FG6H0E-1 #
The following message shows the power supply failure error:
FORTI2 # diagnose hardware deviceinfo psu
Fetching FRU info Failed
The current firmware does not support FRU inquiry
Now try to use direct access.........
Caution: This is low level firmware access and it may cause sensor errors or chassis system instability.
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Related documents:
Technical Tip: Checking FortiGate-100F series power supply
FortiGate 200E Series Data Sheet
