Troubleshooting Tip: Both FortiGate devices appear...

dkochhar · 10-07-2025

Description This article provides an explanation for the FortiGate Cloud status appearing as 'DOWN' in the GUI following a failover event. Scope FortiGate. Solution After a failover event in a FortiGate cluster, the FortiGate Cloud status in the GUI ...

dkochhar · 08-04-2025

Description This article describes how to resolve a missing 'Show All FSSO Logons' option in the Firewall Users widget. Scope FortiGate. Solution In the FortiGate GUI, navigate to Dashboard -> Assets and Identities -> Firewall Users widget. Following...

dkochhar · 06-26-2025

Description This article describes an issue affecting SSL VPN web mode functionality after upgrading to version 7.4.8 on 2GB models. Scope FortiGate. Solution After upgrading the firmware to v7.4.8, SSL VPN web mode began displaying the message 'Erro...

dkochhar · 06-15-2025

Description This article describes a known issue where both FortiGate devices appear as primary device in the HA virtual cluster. Scope FortiGate. Solution This issue occurs after making an upgrade to firmware version FortiOS 7.2.11. Navigate to Syst...

dkochhar · 05-08-2025

Description This article describes how to resolve an issue where the 'FortiSwitch Ports' page does not load in the FortiGate GUI. Scope FortiGate. Solution Navigate to 'Wifi Controller' and select 'FortiSwitch Ports'.The 'FortiSwitch Ports' page does...

dkochhar · 11-04-2024

@Knuppel1983 Unfortunately, this is a global feature. This setting is not available per tunnel for now.

dkochhar · 10-30-2024

@kamarale The Poll works for the FSSO agent. If you have the FSSO agents installed then it pools the additional information from the server. If you cannot install the FSSO agent therefore we can continue adding the LDAP server from the FortiGate GUI ...

dkochhar · 10-30-2024

@babarmunir Can you please attach the crash logs.Moreover, please run the following commands if again it goes into conserve mode before rebooting the device:get system statusget system performance status <----- Use this command three times leaving a ...

dkochhar · 10-26-2024

@moverall2 Can you please confirm your Forticlient version ?

dkochhar · 10-26-2024

Please try to change the fortiguard settings to these: config system fortiguard set fortiguard-anycast disable set protocol udp set port 53 set sdns-server-ip 208.91.112.220 set source-ip end

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Technical Tip: FortiGate Cloud status showing down in GUI after failover

Technical Tip: 'Show All FSSO Logons' button is missing in the Firewall Users widget

Technical Tip: SSL VPN web mode does not work after upgrading to v7.4.8 on low end models