Troubleshooting Tip: Unable to import mobile FortiTokens ('import fortitoken license error: -7566)

[dkochhar]

Description	This article describes how to diagnose and fix an issue where the user receives a FortiToken license error with code -7566 while importing a FortiToken through the CLI.
Scope	FortiGate.
Solution	When trying to import FortiToken from GUI, it shows the following error: 'Internal Server Error'. It will show the following error while importing it from CLI: FW-021# exe fortitoken-mobile import 8F026EEE18XXXXXXX import fortitoken license error: -7566 To get further details about the error, run the following debugs while importing/activating the tokens: diagnose debug application forticldd -1 diagnose fortitoken debug enable diagnose debug enable In debugs, the following lines appear: {"d":{"__type":"SoftToken.ActivationLicenseResponse","__version":"4","serial_number":"FG100FXXXXXXX" ,"__device_version":"7.0","__device_build":"0632","__clustered_sns":[],"license_activation_code": "8F026EEXXXXXXXF","license":"","tokens":null,"result":0,"error":{"error_code":16,"error_message": "forticare license activation code invalid"}}} Solution: For licensed tokens, the activation code can be found on the FortiToken Mobile license redemption certificate file, which looks as follows: While adding the activation code, add hyphens and quotation marks as follows: exe fortitoken-mobile import "8F02-XXXX-XXXX-XXXX-XXXX" Related article: Technical Note: Import FortiToken license error: -7566