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sdebnath
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‎04-21-2025
Last activity: Apr 21, 2025 11:02:12 AM
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Technical Tip: Remote Management of FortiGate Without VPN communication

03-31-2025
Description This article describes various methods for efficiently managing FortiGate remotely without a VPN connection. Scope FortiGate. Solution Remote access and management of FortiGate without establishing a VPN connection can be achieved through...

Troubleshooting Tip: SSL VPN through a perimeter FortiGate is not working

03-31-2025
Description This article describes a structured approach to configuring SSL VPN in a dual-FortiGate setup. Scope FortiGate. Solution In a network setup where an External FortiGate manages VPN access and an Internal FortiGate secures internal resource...

Troubleshooting Tip: Unable to upgrade FortiGate Firmware, the upgrade option is grayed out

03-31-2025
Description This article explains why the firmware upgrade option appears grayed out even when a new firmware version is available. Scope All supported versions of FortiGate. Solution The Upgrade button under FortiGate -> System -> Firmware is grayed...

Technical Tip: Unable to Log in to a Registered FortiCloud Account – Error Alert: 'User is Disabled'

03-31-2025
Description This article explains why a FortiCloud user account appears disabled during a password change attempt. Scope FortiCloud. Solution When a registered FortiCloud account is unable to access or reset the password via the 'Forgot Password' opt...

Troubleshooting Tip: Unable to Download Raw Logs from a Registered FortiCloud Account

03-25-2025
Description This article explains why the download button for Raw Logs in a FortiCloud account appears greyed out. Scope Forticloud Solution When a FortiGate device is registered with a FortiCloud account and logging is enabled, it is expected that l...
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