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nsoni
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Staff
‎09-18-2025
Last activity: Sep 18, 2025 2:47:37 PM
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Troubleshooting Tip: Collector Upgrade Failure - Error 'Running upgrade.sh Failed 7'

09-08-2025
Description The article describes how to fix the collector upgrade error 'Running upgrade.sh Failed 7'. Scope FortiSIEM collector. Solution Problem: Collector upgrade fails with the error: Running upgrade.sh Failed 7 The error gets logged in the log ...

Technical Tip: How to safely perform /boot cleanup

08-26-2025
Description This article provides step-by-step instructions to safely clean up old kernel versions from the /boot partition. Scope FortiSIEM. Solution Pre-requisites. Verify the running kernel version: uname -sr Example output: Linux 4.18.0-513.11.1....

Troubleshooting Tip: Test Connectivity using IP address gets stuck at zero percent for on-prem FortiEDR API credentials

08-18-2025
Description The article describes how to fix the issue where Test Connectivity using IP address gets stuck at zero percent for on-premise FortiEDR API credentials Scope FortiSIEM. Solution When performing a Test Connectivity at ADMIN -> Setup -> Cred...

Troubleshooting Tip: Unable to change organization for a device in FortiSIEM

08-18-2025
Description The article describes a situation where the 'Change Organization" option in CMDB does not list the desired target organization for a device. Scope FortiSIEM. Solution Users may encounter a situation where the 'Change Organization' option ...

Troubleshooting Tip: Duo MFA fails with the error Post FortiSIEM upgrade to v7.3.0 or higher

05-27-2025
Description The article describes how to fix Duo MFA post upgrade to v7.3.0 or higher version. Scope FortiSIEM v7.3.0 and above. Solution After upgrading FortiSIEM to v7.3.0 or higher, Duo Multi-Factor Authentication (MFA) may fail with the following...
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