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kdave
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Staff
‎12-16-2024
Last activity: Dec 16, 2024 10:11:23 PM
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Troubleshooting Tip: How to resolve Database and AppSvr errors related to corrupted index for ph_incident_detail table

12-16-2024
Description This article describes an approach to troubleshooting and resolving repetitive errors observed related to pthe h_incident_detail table in AppSvr and database logs. Scope FortiSIEM. Solution The Symptoms for the occurrence of the issue wou...

Technical Tip: How to remove duplicate metric entries from database if present in CMDB -> Device -> Monitor

10-07-2024
Description This article describes how to remove duplicate metric entries from the database if present in CMDB -> Device -> Monitor. Scope FortiSIEM. Solution While monitoring any device/application in CMDB, it is often observed that duplicate monito...

Technical Tip: How to prevent auditd and rsyslog service restart while Linux Agent has been installed on a Host

10-07-2024
Description This article describes how to prevent the automatic restart of auditd and rsyslog service on a Linux host if a Linux agent has been installed. Scope FortiSIEM, Linux Agent. Solution While installing a Linux agent in a Linux Host, director...

Troubleshooting Tip: How to resolve 'PH_BASE_PROC_NOTIFICATION_HANDLE_CONN_ERROR' with too many open files errors

08-29-2024
Description This article describes how to resolve 'PH_BASE_PROC_NOTIFICATION_HANDLE_CONN_ERROR' errors faced in the supervisor and collector. Scope FortiSIEM. Solution While troubleshooting performance-related issues with a supervisor or collector, t...

Troubleshooting Tip: How to resolve PH_PARSER_TOO_MANY_UNKNOWN_EVENTS errors

05-15-2024
Description This article describes how to resolve PH_PARSER_TOO_MANY_UNKNOWN_EVENTS errors. Scope FortiSIEM. Solution When FortiSIEM Supervisor/Collector high CPU usage is observed in Cloud Health/Collector Health, it could be due to multiple reasons...
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