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kdave
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‎10-28-2025
Last activity: Oct 28, 2025 2:46:33 PM
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Troubleshooting Tip: How to verify the Collector Event Upload Worker configuration from CLI

10-28-2025
Description This article describes how to verify the Collector Event Upload Worker configuration from CLI. Scope FortiSIEM. Solution The steps below need to be followed to verify if the Collector Event Upload Worker configuration is set properly on t...

Troubleshooting Tip: How to resolve the Clickhouse Keeper ID failure error during Keeper Setup in FortiSIEM

09-25-2025
Description This article describes how to resolve the Clickhouse Keeper ID failure error during Keeper Setup in FortiSIEM. Scope FortiSIEM. Solution While adding a new Clickhouse Keeper in Admin -> Settings -> Database -> Clickhouse config, the follo...

Troubleshooting Tip: How to troubleshoot Collector registration fails with 401 authentication error due to trusted hosts configuration

09-08-2025
Description This article describes how to troubleshoot Collector registration failures with a 401 authentication error due to the trusted hosts configuration. Scope FortiSIEM. Solution While trying to register the collector with the correct credentia...

Troubleshooting Tip: How to resolve Clickhouse tables in read-only mode due to Part xxxx intersects previous part yyyy in FortiSIEM

08-22-2025
Description This article describes how to resolve Clickhouse tables in read-only mode due to Part xxxx intersects Part yyyy in FortiSIEM. Scope FortiSIEM. Solution The following errors are observed in /opt/clickhouse/log/clickhouse-server.log: tail -...

Troubleshooting Tip: How to troubleshoot 'phIpIdentityWorker unable to keep up with incoming event rate' errors shown on the Supervisor GUI

08-19-2025
Description This article describes how to troubleshoot 'phIpIdentityWorker unable to keep up with incoming event rate' errors shown on the Supervisor GUI. Scope FortiSIEM. Solution While checking on Supervisor Jobs/Errors or health page, the followin...
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