Technical Tip: How to fix Collector IP shows IPv6 ...

kdave · 03-27-2025

Description This article describes how to start the phFortiInsightAI process if it cannot be started after the upgrade. Scope FortiSIEM. Solution It has been observed in some cases that phFortiInsightAI process remains down after upgrading Firmware v...

kdave · 03-24-2025

Description This article describes how to resolve the Collector installation error 'Not Able to resolve the test host provided'. Scope FortiSIEM. Solution While installing a Collector, it has been often observed that collector shows No Connection eve...

kdave · 02-25-2025

Description This article describes How to resolve Collector Event Upload errors with Self-signed Certificates installed on Workers. Scope FortiSIEM. Solution The symptoms of this issue are observed in collector backend Phoenix logs as below. tail -f ...

kdave · 02-24-2025

Description This article describes how to fix Collector IP to show IPv6 instead of IPv4 in Collector health. Scope FortiSIEM. Solution When there is no IPv6 configured on the collector, Admin -> Health -> Collector Health shows the IPv6 address of th...

kdave · 01-27-2025

Description This article describes How to resolve AppSvr Errors - 'Caused by: redis.clients.jedis.exceptions.JedisAccessControlException: WRONGPASS invalid username-password pair or user is disabled.' Scope FortiSIEM. Solution In some situations, App...

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Troubleshooting Tip: phFortiInsightAI process remains down after upgrade

Technical Tip: How to resolve Collector installation error 'Not Able to resolve the test host provided'

Troubleshooting Tip: How to resolve Collector Event Upload errors with Self-signed Certificates installed on Workers