Troubleshooting Tip: Failed download of FortiGuard...

lucianag22 · 01-28-2025

Description This article describes how to solve the error 'Running upgrade.sh Failed 13' when trying to upgrade collector via Image Server on the GUI. Using FortiSIEM GUI, after uploading the image on the Image Server page and downloading it to the C...

lucianag22 · 09-26-2024

Description This article describes how to troubleshoot the error Update failed when trying to download FortiGuard malware domains, IPs, and URLs. The following error is seen by the GUI and the error log below is generated in the app server Phoenix lo...

lucianag22 · 08-31-2024

Description This article explains why a new Collector goes into Critical Status due to it is not able to send events to the Supervisor or Worker node, Last File Received is in Critical status. The following errors are continuously generated in the co...

lucianag22 · 05-14-2024

Description This article describes how to upgrade the collectors from the FortiSIEM Image Server Page. Since version 6.2.0, the collector upgrading node is only supported by the page Image Server from FortiSIEM GUI. Upgrading by SSH is not supported....

lucianag22 · 05-09-2024

Description This article describes how to update the license file for a FortiSIEM already registered in FortiCare in cases where the hardware ID has been modified by a redeploy or snapshot restore. Scope FortiSIEM Virtual Machine. Solution If a Forti...

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Troubleshooting Tip: Failed to install image on FortiSiem Collector via Image Server