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‎12-23-2025
Last activity: Dec 24, 2025 8:11:48 AM
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Troubleshooting Tip: FortiSOAR GUI Inaccessibility From the SOC

12-19-2025
Description This article describes how to resolve the issue of a FortiSOAR node becoming inaccessible. Scope FortiSOAR v7.5 Solution If FortiSOAR is not accessible from the SOC, this should be treated as a highly critical incident. To protect busines...

Troubleshooting Tip: Session Timeout Bug with NP7 model

12-09-2025
Description This article describes a session timeout issue in which the Session expiration timer continues to count down even with continuous traffic, resulting in a session timeout. Scope FortiGate v7.0, v7.2, v7.4. Solution Session expiration doesn...

Technical Tip: FortiGate URL filtering HTTP URL query canonicalization with Proxy mode

11-19-2025
Description This article describes an issue with the Static URL Filter that prevents it from functioning as expected. In some cases, URLs that are explicitly allowed in the Static URL Filter list are still being blocked. Scope FortiGate v7.2, FortiGa...

Troubleshooting Tip: Unable to update solution pack to desired version

11-11-2025
Description This article describes the issue of being unable to update the solution pack. It provides a step-by-step guide to troubleshoot and resolve the issue. Scope Connector, Solution pack, FortiSOAR. Solution To address the issue of being unable...

Troubleshooting Tip: FQDN Syslog is not working after the v7.4.8 upgrade

10-24-2025
Description This article describes the issue that the FQDN syslog is not working after upgrading to FortiGate v7.4.8. Scope FortiGate v7.4. Solution As of v7.4.8, FortiGate does not cache FQDNs with an A DNS TTL (Time To Live) of 0. It should send a ...
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