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‎11-10-2025
Last activity: Nov 11, 2025 2:15:02 AM
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Troubleshooting Tip: Unable to update solution pack to desired version

11-11-2025
Description This article describes the issue of being unable to update the solution pack. It provides a step-by-step guide to troubleshoot and resolve the issue. Scope Connector, Solution pack, FortiSOAR. Solution To address the issue of being unable...

Troubleshooting Tip: FQDN Syslog is not working after the v7.4.8 upgrade

10-24-2025
Description This article describes the issue that the FQDN syslog is not working after upgrading to FortiGate v7.4.8. Scope FortiGate v7.4. Solution As of v7.4.8, FortiGate does not cache FQDNs with an A DNS TTL (Time To Live) of 0. It should send a ...

Troubleshooting Tip: Unable to edit the Connector Configuration on newly deployed FortiSOAR Instances

10-15-2025
Description This article addresses an issue where connector configurations cannot be edited on newly deployed FortiSOAR instances.The problem may occur if Instance A fails and a failover occurs to Instance B after performing the procedure described i...

Technical Tip: Link aggregation (IEEE 802.3ad) Interface Flapping When Adding or Removing Members

09-21-2025
Description This article describes the issue of LACP interface flapping that occurs when adding or removing members from an aggregate interface on FortiGate, and guides understanding of the root cause and how to address the issue. Scope FortiGate v6....

Technical Tip: Which server is used when multiple remote authentication servers are used

06-17-2025
Description This article describes which server FortiGate will use to authenticate users when multiple remote servers are configured on FortiGate. Scope FortiGate, FortiGate v6.4. Solution It is supposed that when both LDAP and TACACS+ (Remote + Wild...
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