|Description||This article describes how to troubleshoot the issue of loading websites on devices connected to an internal network to the FortiGate.|
Check if if it is possible to ping 220.127.116.11 by running this command in from CLI:
exec ping 18.104.22.168
If it is not possible to ping 22.214.171.124, check the ISP connection. Try to connect the WAN link to some other device to check if it can reach the internet.
In the second CLI window, run these commands:
To stop the debug, run this command:
Save the output of these two CLI.
If the ping works, then the issue may be related to DNS resolution.
If there are issues with the FortiGuard server, try changing to Public DNS.
Test the website again to see if it loads.
Use this command if wanting to turn on the IPS engine again: