Troubleshooting Tip: RDP widget not connecting to ...

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 362162

Description

This article describes how to resolve an issue where the SSL VPN web portal is configured with an RDP widget.

When trying to connect to the RDP widget on the SSL VPN portal, the connection is closed.

Error Message:

Scope

FortiGate.

Solution:

Select the disable single sign-on setting on the RDP widget.
Select 'allow the server to choose the type of encryption'.

See the CLI commands for the following example:

config vpn ssl web portal

edit "full-access"

set tunnel-mode enable

set ipv6-tunnel-mode enable

set web-mode enable

set ip-pools "SSLVPN_TUNNEL_ADDR1"

set ipv6-pools "SSLVPN_TUNNEL_IPv6_ADDR1"

config bookmark-group

edit "gui-bookmarks"

config bookmarks

edit "rdptest"

set apptype rdp

set description "test"

set host "192.168.184.254"

set sso disable

set port 3389

set color-depth 32

end

GUI settings:

After configuring these, the issue will be resolved.

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Troubleshooting Tip: RDP widget not connecting to a server