FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
Renante_Era
Staff
Staff
Article Id 351956
Description This article describes how to enable 'Use FortiGuard outbreak prevention database' when FortiGate displays a license issue.
Scope FortiGate.
Solution

When staging a new FortiGate to the production site before deployment, the 'Use FortiGuard outbreak prevention database' option may fail to be enabled due to a license issue. The troubleshooting steps are as follows:

 

  1. Ensure that Advanced Malware Protection is licensed via support.fortinet.com or on the FortiGate's GUI via System -> FortiGuard.

 

 

Screenshot 2024-10-23 104137.png

 

 

  1. In some cases, the Outbreak Prevention license will appear as loading, since FortiGate is not connected to the internet yet or is otherwise unable to reach FortiGuard. Ensure that FortiGate is able to reach the internet by opening the CLI window and sending a ping to FortiGuard:

 

exec ping service.fortiguard.net

exec ping update.fortiguard.net

di de res

di de app update -1

di de en

exec update-now

 

After, disable the debug commands after 5 minutes:

 

di de res

 

 

  1. Once FortiGate is able to reach FortiGuard, enable 'Use FortiGuard outbreak prevention database' under Security Profiles -> AntiVirus and edit the corresponding AV profile.

 

Screenshot 2024-10-23 105008.png