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In some situations, when clear text or ESP packets in IPsec sessions may have large amounts of layer 2 padding, the NP6 IPsec engine may not be able to process them and the session may be blocked.
In such cases, check if the enc/dec counters in '# diagnose vpn tunnel list <name>' command:
dec:pkts/bytes=1/60, enc:pkts/bytes=1234/150754
Generate traffic across the tunnel and run this command multiple times.
Confirm if these counters increment.
It is also best practice to run packet captures on the remote peer for ESP traffic.
Confirm if the peer is sending the ESP traffic to its ISP gateway.
Run packet capture for ESP traffic on the local peer’s wan interface.
Using Wireshark confirm if the traffic from a remote peer was received successfully.
More information on decrypting ESP traffic using Wireshark can be found in the below link:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Decrypt-ESP-packets/ta-p/198431?externalID...
To confirm if the issue actually with NP, try to disable asic-offloading. Below are the commands to disable NPU offloading:
# config vpn ipsec phase1-interface
edit phase-1-name
set npu-offload disable
end
Ensure that the firewall policies created for the VPN tunnels have auto-asic offloading disabled.
# config firewall policy
edit <policy_id>
set auto-asic-offload disable
end
Note that disabling NP will cause the tunnel to flap.
If the traffic across the tunnel is critical it is better to make these changes during the maintenance window.
Now after disabling NP, if the traffic flow is working as expected then enabled auto-asic offload and collect the NP debug logs.
NP6 debug logs are mentioned below:
# diagnose npu np6 port-list
# diag npu np6 dce <id>
# diag npu np6 pdq <id>
# diag npu np6 register <id>
# diag npu np6 sse-stats <id>
** id = 0-3 depending on the hardware model. Run the above command multiple times and make sure to run it during the issuing state.
To confirm if there is a PBA leak:
The output of '# diag npu np6 sse-stats <id>' will have a counter 'PBA', for example:
# diagnose npu np6 sse-stats 2
Counters SSE0 SSE1 Total
--------------- --------------- --------------- ---------------
active 6684 6631 13315
insert-total 1020723648 1019924808 2040648456
insert-success 1020723648 1019924808 2040648456
delete-total 1020716964 1019918177 2040635141
delete-success 1020716963 1019918176 2040635139
purge-total 0 0 0
purge-success 0 0 0
search-total 1177004741 2620746558 3797751299
search-hit 1481226345 3765280856 5246507201
mcast-tx 0 0 0
--------------- --------------- --------------- ---------------
pht-size 8421376 8421376
oft-size 8355840 8355840
oftfree 8355837 8355837
PBA 3002
drv-drift 0
This value should be lesser than or equal to 3001.
To fix the PBA leak issue:
Enable the following setting to fix the issue.
# config system npu
set strip-esp-padding enable
set strip-clear-text-padding enable
end
After this, reboot the unit. Note that if there is HA cluster then ensure to reboot all the units in the HA clusters.
Workaround for this issue:
- Disable NPU offloading on the IPsec tunnel resolves the issue.
- Rebooting the firewall will temporarily resolve, however, the issue will return within a couple of weeks.
- Failing over to secondary temporarily resolves the issue.
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The issue might be related to offloading. Verify if there are drops in NP6 packets using the following debugs:
# diagnose npu np6 dce <id>
This command displays the number of dropped packets for the selected NP6 processor.
IHP1_PKTCHK number of dropped IP packets.
IPSEC0_ENGINB0 number of dropped IPsec.
Related document:
https://docs.fortinet.com/document/fortigate/7.2.0/hardware-acceleration/48875/diagnose-npu-np6-dce-...
If there are drops, verify by disabling npu offload. Note disabling NPU will cause tunnel to flap.
If the traffic across the tunnel is critical, it is best to make these changes during the maintenance window or after hours.
Important: Disabling offload the traffic will be handled by CPU.
- Disable npu offloading on phase 1 and auto-asic-offload on both firewall policies on both FortiGate units (local and remote)
# config firewall policy <----- For internal to VPN an VPN to internal firewall policies.
edit <policy_id>
set auto-asic-offload disable
next
end
# config vpn ipsec phase1-interface
edit phase-1-name
set npu-offload disable
end
After disabling offload, if the traffic flow is working as expected, enable offload and collect NP debug logs for further investigation and attach them to a TAC ticket.
# diagnose npu np6 port-list
# diag npu np6 ipsec-stats
# diag npu np6 dce-all <----- dce-all show all sub-engine drop counters.
# diag npu np6 dce <id>
# diag npu np6 register <id>
# diag npu np6 sse-stats <id>
** id = 0-3 depending on the hardware model. Run the above command multiple times and make sure to run it during the issuing state.
- Verify if UTM on VPN policies and if so disable them. After disabling utm, if the traffic flow is working as expected, enable UTM and open the ticket with Fortinet.
- show full-configuration system global
- If ipsec-hmac-offload is enabled, disable it on both peer firewalls and test (can impact CPU usage) <------------------------ Important: If disabled, packets are processed by the CPU. After disabling ipsec-hmac, if the traffic flow is working as expected, enable ipsec-hmac and open the TAC ticket with Fortinet.
If still issues, it is possible to the run following command on originating FortiGate using Putty while doing a large file transfer e.g. using SMB, enable logging for Putty and create a FortiCare ticket:
# diag sniff pack any "host x.x.x.x and port 445" 6 0 a <----- Port 445 for SMB and x.x.x.x is host IP behind the remote firewall.
Attach also results of iPerf tests as per the following useful KB article:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-perform-bandwidth-tests/ta-p/197784...)
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