Technical Tip: Only having five fctems connectors in the device instead of seven

[MigenaM]

Description	This article describes how to resolve the issue of only having five fctems connectors in the device instead of seven, as expected.
Scope	FortiGate v7.2.4 and newer versions.
Solution	From v7.2.4, the number of the fctems connectors was raised from five to seven. After upgrades or configuration changes, there might be cases where there are only five entries under fctems connectors instead of seven, as seen in the picture below: This behavior might bring issues with FortiManager synchronization in some cases. When trying to add more entries using the steps below, an error is usually present: delorean-kvm44 # config endpoint-control fctems delorean-kvm44 (fctems) # edit 6 Command fail. Return code 1 delorean-kvm44 (fctems) # next Unknown action 0 delorean-kvm44 (fctems) # edit 7 Out of order EMS index, please add ID 6 next. node_check_object fail! for ems-id 7 value parse error before '7' Command fail. Return code -651 delorean-kvm44 (fctems) # next Unknown action 0 delorean-kvm44 (fctems) # end delorean-kvm44 # What to do in this case: Download a backup configuration file from the device. Under 'config endpoint-control fctems', try to add two more entries as seen below: config endpoint-control fctems     edit 1 <----- Replace with the current config, just add the last two entries. next     edit 2 next     edit 3 next     edit 4 next     edit 5 next     edit 6  <----- Add entry. next     edit 7  <----- Add entry. next end Add the configuration on the device again as a restore. After this step, there will be seven entries seen on the configuration in the device, which is the behavior that we are expecting: Note: The same steps can be helpful in different scenarios as well when parts of the configuration are missing or cannot be deleted for some reason.