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MigenaM
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‎07-18-2025
Last activity: Jul 18, 2025 3:45:26 PM
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Technical Tip: How to add a replacement message for a single website on the AI Category

06-18-2025
Description This article describes the steps on how to add a Replacement Message to only one specific Website on the AI Category, and not the whole Category. Scope FortiGate. Solution If it is needed to use a replacement message for specific Websites...

Troubleshooting Tip: Simple steps to follow if there is a time mismatch between the Dashboard and the System Logs or Forward Traffic Logs

05-14-2025
Description This article provides a few simple steps on mitigating the time mismatch between the device time and the time shown on logs. Scope FortiGate. Solution The time seen on the FortiGate and the time seen on logs may be mismatched for various ...

Technical Tip: Enabling SSL/SSH inspection causes connectivity issues for STARTTLS.

04-24-2025
Description This article describes the scenario where the STARTTLS connection cannot be established to the FortiMail Server when SSL/SSH deep-inspection is enabled on the firewall policy. Scope FortiGate, FortiMail. Solution In this scenario, a Forti...

Troubleshooting Tip: Troubleshooting the error 'Can not use grep command in conserve mode.' while executing 'diagnose test update info contract | grep registration'

03-19-2025
Description This article describes how to get the contract information when the grep command does not work with the error 'Can not use grep command in conserve mode.'. Scope FortiGate 40F. Solution While trying to get the contract information on low-...

Technical Tip: Specific different FQDNs are unreachable on Web Proxy

02-25-2025
Description This article describes the behavior behind different FQDNs not being reachable when a Web Proxy is being used. Scope FortiGate. Solution Depending on the network requirements, there are cases in which different VMs cannot communicate with...
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