This article explains how to change the region of a FortiGate instance. Adding a FortiGate to FortiGate cloud is not possible if both of them are in different regions.
|Scope||FortiGate, all firmware.|
When using a FortiGate Cloud to manage a FortiGate, the cloud will be in the Global region. If the FortiGate is activated in the US region, it will not be possible to add the FortiGate to the FortiGate Cloud because the regions differ.
To change the region to Global in the FortiGate CLI, run the following:
# execute fortiguard-log login <email> <password> GLOBAL
If it's necessary to change the fortigate update-server location, change it to automatic:
# config system fortiguard
After the above commands, it will be possible to add the FortiGate to the FortiGate Cloud, since the FortiGate has been changed to the Global region.
Additional troubleshooting steps:
If setting 'update-server-location automatic' does not help, please run the following:
# config system central-management
set type fortiguard
# diag fdsm contract-controller-update
# diag debug app fgfmd -1
# diag debug enable
# fnsysctl killall fgfmd