Description |
This article explains how to connect to a different FortiGate Cloud region if the activation dropdown only shows 'US'. |
Scope | FortiGate. |
Solution |
If a FortiGate has never connected to the Europe or Global FortiGate Cloud regions and FortiGuard update-server-location is set to US, only the US FortiGate Cloud region/domain will show in FortiGate Cloud activation GUI.
To change the region to Global in the FortiGate CLI, run the following:
execute fortiguard-log login <email> <password> GLOBAL
If it is necessary to change the FortiGate update-server location, change it to automatic:
config system fortiguard After connecting to a different FortiGate Cloud region once, all three regions show as options in GUI Activate FortiGate Cloud.
Additional troubleshooting steps: If setting 'update-server-location automatic' does not help, run the following:
config system central-management set type fortiguard end
diag fdsm contract-controller-update diag debug app fgfmd -1 diag debug enable fnsysctl killall fgfmd |
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