Technical Tip: Reset FortiGate admin password via FortiGate Cloud

[ibituya]

Description	This article describes how to reset the FortiGate admin password from FortiGate-Cloud.
Scope	FortiGate-Cloud.
Solution	FortiGate requires a FortiGate Cloud paid subscription to perform configuration changes from FortiGate Cloud including resetting the admin password. Configuration management feature is disabled on FortiGate Cloud that is activated with only free account (no subscription). To reset the admin password for a FortiGate with FortiGate Cloud paid subscription, follow these steps: 1. From the FortiGate Cloud Assets List View page, select the FortiGate serial number and go to Device View. 2. Go to Management -> Config -> System -> Administrators and edit the admin account which requires the password reset. 3. Select Change to reset the admin password. Save the changes and select Deploy. 4. Review the deployment log for the changes that will be deployed to the FortiGate. 5. To deploy the change immediately to the FortiGate, check the Immediately option.  6. A confirmation window will be shown once the deployment is completed and successful. Attempt to access the FortiGate again using the updated password. Note: In-cloud FortiGate configuration editing and deployment will be discontinued in Q3 2024. Use the Remote Access or Script option to manage the FortiGate. To reset the admin password using the Script option, follow these steps:  From the FortiGate Cloud page, go to Management -> Script and select Add.  Once the Add Script prompt appears, enter the CLI script to either edit the existing admin account or create a new admin account. Add the following script to reset the admin password: config system admin     edit "admin"         set password <enter-new-password>     next end If multi-vdom is enabled on the FortiGate, use the following script instead: config global     config system admin         edit "admin"             set password <enter-new-password>         next     end From the FortiGate Cloud Assets List View page, select the FortiGate serial number and go to Device View.  Go to Management -> Script and select Schedule option. It is possible to execute the script immediately by selecting Run Now or set a schedule to run the script. Related documents: Technical Tip: Recover access to FortiGate via FortiCloud FortiGate Cloud 24.3.0 Administration Guide