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ibituya · 08-15-2024

Description This article describes how to move an interface from one VDOM to another VDOM. Scope FortiGate Solution It is possible to change the interface VDOM assignment from the Global VDOM. It is important to note that an interface can only be ass...

ibituya · 07-30-2024

Description This article describes how to reset the FortiGate admin password from FortiGate-Cloud. Scope FortiGate-Cloud. Solution FortiGate requires a FortiGate Cloud paid subscription to perform configuration changes from FortiGate Cloud including ...

ibituya · 05-30-2024

Description This article describes the action to take if the crash logs frequently show 'str="Failed to load anti-virus database."' after an upgrade. Scope FortiGate v6.4.13, v7.0.12 and v7.2.5. Solution The following troubleshooting steps can be per...

ibituya · 04-29-2024

Description This article describes the actions to take if the Device View option on FortiGate Cloud is not available. Scope FortiGate Cloud. Solution When viewing traffic or event logs on FortiGate Cloud, select the device serial number under Assets,...

ibituya · 02-26-2024

Description This article describes how to troubleshoot if the external connector for Symantec Endpoint Protection Manager (SEPM) is not connecting/the status is down. Scope FortiGate v7.2.4 and later Solution FortiGate uses TCP 8446 to poll for updat...

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Technical Tip: Moving an interface from one VDOM to another VDOM

Technical Tip: Reset FortiGate admin password via FortiGate Cloud

Troubleshooting Tip: Crash logs shows 'str="Failed to load anti-virus database."' after upgrade

Troubleshooting Tip: Device View option missing on FortiGate Cloud

Troubleshooting Tip: Symantec Connector not connecting/status is down

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