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ibituya
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‎07-26-2024
Last activity: Jul 26, 2024 11:31:54 PM
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Troubleshooting Tip: Crash logs shows 'str="Failed to load anti-virus database."' after upgrade

05-30-2024
Description This article describes the action to take if the crash logs frequently show 'str="Failed to load anti-virus database."' after an upgrade. Scope FortiGate v6.4.13, v7.0.12 and v7.2.5. Solution The following troubleshooting steps can be per...

Troubleshooting Tip: Device View option missing on FortiGate Cloud

04-29-2024
Description This article describes the actions to take if the Device View option on FortiGate Cloud is not available. Scope FortiGate Cloud. Solution When viewing traffic or event logs on FortiGate Cloud, select the device serial number under Assets,...

Troubleshooting Tip: Symantec Connector not connecting/status is down

02-26-2024
Description This article describes how to troubleshoot if the external connector for Symantec Endpoint Protection Manager (SEPM) is not connecting/the status is down. Scope FortiGate v7.2.4 and later Solution FortiGate uses TCP 8446 to poll for updat...
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