FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
nradia_FTNT
Staff
Staff
Article Id 381765
Description This article discusses warning errors for high voltage and temperature on the NP7 chip.
Scope FortiGate.
Solution

The following error may be seen on the logs:

 

Error Code: 12: High voltage and high temperature along with high temperature on NP7 chip(TB NP7X14Y5 temperature is too high: 217.00).

 

New Updated Temperature Errors.png

 

New Updated Voltage Errors.png

The following debug commands can be collected and submitted to a FortiCare ticket for the Engineer to review further:

 

execute sensor list
execute sensor detail