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khoffman · 09-10-2023

Description This article discusses the behavior where FortiNAC will not register or edit an existing device whose hostname contains spaces or special characters.If an invalid character was used to edit or add a hostname to a host record, one of the f...

khoffman · 09-10-2023

Description This article describes how to fix the error message 'Duplicated IP address' when a unit is deleted from the topology view and tries to add it again. Scope FortiNAC-F (NacOS) v7.x and later. Solution When adding a new device inside the For...

khoffman · 08-25-2023

Description Below are the recommended steps to monitor and remove any uncompressed backups on the secondary appliance. Scope FortiNAC 9.X (this article uses CentOS). Solution Note that the steps outlined below only apply to secondary CA or Control se...

khoffman · 05-11-2023

Description This article describes the case when guests registering via the Self-Registration Login portal are receiving an error 'The input is required' after requesting guest access. The issue occurs when there is no Message template selected in Po...

khoffman · 04-16-2023

Description This article describes that a missing attribute value may cause incorrect processing of RADIUS requests send from Meraki Cloud APs to FortiNAC. Note: Any Meraki APs added to FortiNAC inventory on versions 9.4.x or later will automatically...

khoffman · 05-18-2022

From the FortiNAC CLI you could search the output.master log for "failed to connect". Failed to connect will print anytime that FortiNAC is unable to connect to a network device via CLI credentials. grep -i "failed to connect" /bsc/logs/output.master...

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Technical Tip: Unable to register host with spaces or special characters in hostname

Troubleshooting Tip: FortiNAC-F 'Duplicated IP address' error after deleting and adding a unit to the topology

Troubleshooting Tip: Database replication fails due to full disk on secondary appliance

Technical Tip: Guest Self-Registration displaying error 'The input is required'

Technical Tip: Wireless clients unable to connect to Meraki APs after upgrade to 9.4.x

Re: Script in CLI to Validate Credentials for all interfaces

Technical Tip: Unable to register host with spaces...

Troubleshooting Tip: Database replication fails du...

Technical Tip: Guest Self-Registration displaying ...

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