Description This article describes how to resolve device model issues
that have a:'locked' state. symptoms include: Unable to complete L2
Polling. The device model will appear as normal in the inventory view
and can validate credentials but failed to...
Description This article describes how to view local RADIUS
authentication logs from GUI. Scope FortiNAC-F v7.2, FortiNAC v9.4.
Solution From the Admin GUI, navigate to Network -> RADIUS. From the
'Local Service' view, enable Debug & Troubleshooting....
Description This article describes that FortiNAC is unable to poll
FortiGate after the FOS upgrade. In some cases, FortiNAC is not aware
that the firmware version of the FortiGate has changed. This results in
FortiNAC issuing the incorrect API calls ...
Description This article describes how to troubleshoot domain resolution
in the isolation networks (Isolation, Registration, Remediation...etc)
to allow hosts to resolve specific domains from Isolation. Examples
include, the ability to download AntiV...
Description This article describes troubleshooting steps to take when
admin users who authenticate using LDAP are no longer able to access the
FortiNAC GUI. Scope FortiNAC-F. v7.2 and v7.4. Solution GUI method:
Login to the FortiNAC GUI using a local...
From the FortiNAC CLI you could search the output.master log for "failed
to connect". Failed to connect will print anytime that FortiNAC is
unable to connect to a network device via CLI credentials. grep -i
"failed to connect" /bsc/logs/output.master...
