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Technical Tip: Dissolvable agent unable to scan

05-18-2022
Description This article describes the behavior where the error 'Unable to scan' is presented after downloading the Dissolvable Agent and running a scan. Scope FortiNAC v8.x and 9.x. Solution Troubleshooting. 1) Look for special characters in scan la...

Troubleshooting Tip: Error when updating Portal SSL mode or portal SSL certificate

05-11-2022
Description This article discusses the behavior where an error is generated in UI when applying SSL certificate to the captive portal or changing the Portal SSL mode. This can occur if the appliance is unable to establish SSH communication to itself....

Troubleshooting Tip: Android displays 'ERR_NAME_NOT_RESOLVED'

05-10-2022
Description This article describes the behavior where when isolated, Android shows 'ERR_NAME_NOT_RESOLVED' and references an old portal FQDN. Scope Versions 8.x and 9.x. Solution 1) Review the Web service definitions as defined in the Captive Portal ...

Technical Tip: 'Failed to read' error in system update settings

05-10-2022
Description This article discusses about errors generated when testing system update settings. The following error is presented: Failed to read from Auto-Definition Directory. - PKIX path validation failed: java.security.cert.CertPathValidatorExcepti...

Troubleshooting Tip: Portal page cannot be reached

04-26-2022
Description This article describes the behaviour where the Captive Portal page displays an error indicating the site cannot be reached. Portal SSL mode is set to Valid SSL certificate. Scope Version 8.x & 9.x Solution Ensure the SSL certificate issue...
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