Description |
This article describes how to remove decommissioned Windows Agents from the CMDB when attempting to delete the device(s) results in the following error: 'Error TransactionRolledbackLocalException: Client's transaction aborted.' It also addresses situations where duplicate entries exist. |
Scope |
FortiSIEM v7.x+. |
Solution |
Before performing the actions:
Follow these steps to remove the affected devices:
psql -U phoenix phoenixdb -c "SELECT * FROM ph_device;" --csv > /tmp/log/ph_device.csv psql -U phoenix phoenixdb -c "SELECT * FROM ph_windows_agent_status;" --csv > /tmp/log/ph_windows_agent_status.csv
Note: The --csv > /tmp/log/ option is optional and can be omitted if not needed. Identify the device_id or id (for ph_device) of the target device. This article will use below as an example:
device_id = 12345678910 Hostname = duplicate01
psql -U phoenix phoenixdb -c "SELECT * FROM ph_incident2device;" --csv > /tmp/log/ph_incident2device.csv psql -U phoenix phoenixdb -c "SELECT * FROM ph_installed_software;" --csv > /tmp/log/ph_installed_software.csv
psql -U phoenix -d phoenixdb
SELECT * FROM ph_incident2device WHERE device_id = 12345678910 AND host_ip = 'duplicate01';
Query all rows in ph_incident2device for device_id = 12345678910:
SELECT * FROM ph_incident2device WHERE device_id = 12345678910;
Inspect the entry in ph_device where id = 12345678910:
SELECT id, name, access_ip, win_machine_guid FROM ph_device WHERE id = 12345678910;
UPDATE ph_incident2device SET device_id = 0 WHERE device_id = 12345678910;
DELETE FROM ph_installed_software WHERE device_id = 12345678910;
DELETE FROM ph_device WHERE id = 12345678910;
|
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.