Troubleshooting Tip: Troubleshoot licensing issue in FortiSOAR

[jankit6]

Description	This article helps to troubleshoot the license-related issues in FortiSOAR.
Scope	All supported versions of FortiSOAR.
Solution	The most common error with licensing is 'FSR-Auth-003: License Entitlement Sync failed. Ensure that https://globalupdate.fortinet.net is accessible from your environment.' It could be due to multiple reasons. 1) Make sure the FortiSOAR license server is reachable from the FortiSOAR box: # curl -v https://globalupdate.fortinet.net 2) Disable SSL inspection at Proxy for https://globalupdate.fortinet.net. 3) Following command can also be used to test the connectivity with licensing server. # java -jar /opt/cyops-auth/bin/fdnclient.jar <serial_no> <device_uuid> https://globalupdate.fortinet.net 4) For more details review the below logs: /var/log/cyops/cyops-auth/das.log