Troubleshooting Tip: MAC Address not detected over VPN

[cmaheu]

Description	This article describes the behavior where a MAC Address is not detected when a client connects over managed VPN. This can occur when Agent information is either not received or not processed.
Scope	FortiNAC version 8.x, and 9.x.
Solution	Ensure the agent traffic is reaching the appliance.  See the related KB article for troubleshooting steps: Troubleshooting Tip: Connection issues with the Fortinet Persistent Agent If agent the traffic is reaching the appliance, enable debug for Agent communication.  In appliance CLI type: nacdebug –name PersistentAgent true   <----- If using Persistent Agent. nacdebug –name AgentServer true   <----- If using Dissolvable Agent. tail -F /bsc/logs/output.nessus Have client connect.  Type Ctrl-C to stop the tail. Disable debug: nacdebug –name PersistentAgent false nacdebug –name AgentServer false In /bsc/logs/output.nessus output, look for 'PAConnectionStatus'.  There should be messages for the MAC address of the remote user.