Troubleshooting Tip: FortiNAC redirecting to portal v1 pages

[dsull111]

Description	This article describes how to fix an issue where, upon upgrading to 9.4.3 or above, the FortiNAC portal redirects to old V1 portal pages for registration/remediation/deadends.
Scope	Legacy customers coming from Network Sentry who previously used Portal V1, or who have previously had customizations made to the portal pages and who are upgrading to 9.4.3+.
Solution	Check for the presence of an index.html file in: /bsc/www/portal/<registration/remediation/deadend> For example:       ls /bsc/www/portal/registration | grep -i index.html  Will return:       index.html If this file is present, it is possible to rename it with the following:       cd /bsc/www/portal/registration       mv index.html index.html.bak Check that customizations have not been done to the portal/ROOT index.html file. Run:       cat /bsc/www/portal/ROOT/index.html This should return:       <meta http-equiv="refresh" content="0;URL=/hub"> If this returns anything else, customizations have been done to the portal. In that case, contact the support team.