Troubleshooting Tip: Unable to complete L2 polling due to a locked device model

[khoffman]

Description	This article describes how to resolve device model issues that have a:'locked' state.  Symptoms include: Unable to complete L2 Polling. The device model will appear as normal in the inventory view and can validate credentials but failed to complete L2 polling without any errors seen in the event logs.
Scope	FortiNAC-F 7.x.
Solution	Login to the FortiNAC-F CLI using an admin account . Enter the shell, type:  execute enter-shell Use the device command to view the device model within the database, type:  device -ip <IP-Address-of-Switch>  For example: device -ip 10.12.240.51 Review the output and check the 'state'. The output will look similar to the following:  ************************* MS120-RDC1-1 ************************* Landscape = 52229547607 00:0C:29:1F:A6:57 Pollable = true, Poll interval = 10 Minutes Type = merakiSwitch Group = 1.3.6.1.4.1.29671 MAC = null Protocol = SnmpV1 Description = Meraki MS120-8LP Cloud Managed PoE Switch IP = 10.12.240.51 State = Locked Status = Established DBID = 9137 Attribute Count = 31 Name = CLI_CREDENTIALS value = CLICredentials User Name:[XXX-XXX-XXX] Password:[***] Enable Password:[***] SessionType:[SSH2] Name = SnmpVersion value = 1 length = 1 Name = FirmwareVersion value = merakiMS length = 8 Name = ImageType value = merakiSwitch length = 12 Name = L2_ENABLED value = true length = 4 Name = L2_POLL_DURATION value = 3600 length = 4 Name = L2_MIN_POLL_DURATION value = 300 length = 3 Name = 1.3.6.1.2.1.1.3.0 value = 40 days, 10:54:44.10 length = 20 Name = NetworkId value = L_627126248111344933 length = 20 Name = L2_LAST_POLL value = Fri Mar 29 11:06:53 EDT 2024 length = 28 Name = L2_LAST_SUCCESSFUL_POLL value = null Name = userDefinedOID value = false length = 5 Name = RadiusAttributeGroupId value = 8 length = 1 Name = AuthenticationRadiusAttributeGroupId value = null Name = Dot1xAutoRegister value = false length = 5 Name = DumbAction value = 0 length = 1 Name = RadiusSecret ***** Name = VlanFormat value = manual length = 6 Name = UnRegAction value = 0 length = 1 Name = VoiceVlanID value = null Name = AuthVlanID value = null Name = RadiusEnabled value = true length = 4 Name = RadiusMode value = Local length = 5 Name = QuarantineAction value = 0 length = 1 Name = AuthAction value = 2 length = 1 Name = ForwardTableStatic value = false length = 5 Name = UnRegVlanID value = 1234 length = 4 Name = DefaultVlanID value = 123 length = 3 Name = QuarantineVlanID value = null Name = DumbVlanID value = null Name = SNMPV3_USER_CONTEXT value = ********************************************************************* Correct the device model locked type:  RunClient SetDeviceAttrs.class -ip <device-IP> -set -state 1 Example:  RunClient SetDeviceAttrs.class -ip 10.12.240.51 -set -state 1 Validate that the device is now showing as 'Active' using the device command. Example output below:  device -ip 10.12.240.51 ************************* MS120-RDC1-1 ************************* Landscape = 52229547607 00:0C:29:1F:A6:57 Pollable = true, Poll interval = 10 Minutes Type = merakiSwitch Group = 1.3.6.1.4.1.29671 MAC = null Protocol = SnmpV1 Description = Meraki MS120-8LP Cloud Managed PoE Switch IP = 10.12.240.51 State = Active Status = Established DBID = 9137 Attribute Count = 31 Name = CLI_CREDENTIALS value = CLICredentials User Name:[XXX-XXXX-XXXX] Password:[***] Enable Password:[***] SessionType:[SSH2] Name = SnmpVersion value = 1 length = 1 Name = FirmwareVersion value = merakiMS length = 8 Name = ImageType value = merakiSwitch length = 12 Name = L2_ENABLED value = true length = 4 Name = L2_POLL_DURATION value = 3600 length = 4 Name = L2_MIN_POLL_DURATION value = 300 length = 3 Name = 1.3.6.1.2.1.1.3.0 value = 40 days, 10:54:44.10 length = 20 Name = NetworkId value = L_627126248111344933 length = 20 Name = L2_LAST_POLL value = Fri Mar 29 11:06:53 EDT 2024 length = 28 Name = L2_LAST_SUCCESSFUL_POLL value = Fri Jul 21 11:41:53 EDT 2023 length = 28 Name = userDefinedOID value = false length = 5 Name = RadiusAttributeGroupId value = 8 length = 1 Name = AuthenticationRadiusAttributeGroupId value = null Name = Dot1xAutoRegister value = false length = 5 Name = DumbAction value = 0 length = 1 Name = RadiusSecret ***** Name = VlanFormat value = manual length = 6 Name = UnRegAction value = 0 length = 1 Name = VoiceVlanID value = null Name = AuthVlanID value = null Name = RadiusEnabled value = true length = 4 Name = RadiusMode value = Local length = 5 Name = QuarantineAction value = 0 length = 1 Name = AuthAction value = 2 length = 1 Name = ForwardTableStatic value = false length = 5 Name = UnRegVlanID value = 1234 length = 4 Name = DefaultVlanID value = 123 length = 3 Name = QuarantineVlanID value = null Name = DumbVlanID value = null Name = SNMPV3_USER_CONTEXT value = ********************************************************************* From the FortiNAC GUI, 'Right-click' on the device in the inventory view and Resync Interfaces.  Right-click on the device in the inventory view and select poll for L2 (Hosts) info'.