Description
This article describes how to synchronize FortiGate’s configuration to FortiManager’s database.
Scope
FortiManager.
Solution
FortiGate’s configuration synchronization to FortiManager can be verified by the config and policy package status in the FortiManager.
Use the following setting:
config system dm
set force-remote-diff enable
end
Then always use to install the Policy & Objects database. In this way, the Policy & Objects and Device Manager databases will always be in sync.
Policy package installation targets in FortiManager:
- Conflict.
- Auto-Update.
- Out-of-sync.
- Modified.
- Unknown.
Config status:
Conflict: Conflict status of the Config Status. It can happen for two reasons:
- If in the advanced settings, the option 'Configuration Changes Received from FortiGate' is set to 'Prompt Administrator to Accept'.
- If installation fails due to a verification failure.
Solution: To fix the conflict status in FortiManager's config status, follow the steps below.
Navigate to Device Manager -> Double-click on the FortiGate -> Dashboard->Summary -> Configuration and installation Widget-> Revision history -> Select revision -> View diff.
To update the current configuration running on the FortiGate to FortiManager follow the below steps:
Retrieve: under Device Manager -> Managed Devices -> Select the FortiGate -> Dashboard -> Summary -> 'Configuration and Installation' widget -> Revision -> select the menu icon -> Retrieve.
To retrieve via the CLI:
diagnose test deploymanager reloadconf <OID>
diagnose dvm device list <----- In the output, find the OID of the FortiGate that is being added to FortiManager.
See Technical Note: Retrieve configuration file using CLI from a FortiManager.
Import configuration:
To synchronize the ADOM database of FortiManager, import the configuration. Navigate to Device Manager -> Import configuration -> Check if the name of the policy is the same -> Overwrite -> Check the interface mapping -> Next.
To push the configuration changes made from FortiManager to FortiGate, install the configuration so the changes will be updated on FortiGate. Before following this step, take the FortiGate configuration backup.
Navigate to FortiGate -> Dashboard -> Admin -> Configuration -> Backup.
Install: Navigate to FortiManager -> Device Manager -> Install -> Install Wizard -> Install Device Settings (only) -> Check the install preview.
Auto-update: For any configuration changes made on the FortiGate locally, it will automatically update the changes to the FortiManager’s device database. To enable this, navigate to System Settings -> Advanced -> Advanced settings / Misc Settings -> 'Configuration changes Receive from FortiGate' -> Set it to 'Automatically accept'.
From the CLI:
config sys admin setting
set auto-update enable
end
Note:
The user needs to manually 'Import configuration' to synchronize the policy package status.
Out-of-sync: See this article: Troubleshooting Tip: FortiGate is Out-of-sync in the Device Manager for troubleshooting steps.
Modified: When the config status is modified, verify it by checking the difference before pushing the changes to FortiGate: Navigate to Device Manager -> Select the FortiGate -> Configuration and installation -> Revision history -> Select revision -> View diff.
To push these changes to the FortiGate: navigate to Device Manager -> Install -> Install Wizard -> Install Device Settings (only) -> Check the install preview.
Policy-package status:
Conflict: To update the configuration running on the FortiGate to FortiManager, follow the steps below:
Retrieve: By retrieving, the complete configuration of FortiGate will be updated on the FortiManager’s device database. Device Manager -> Managed Devices -> Select the FortiGate -> Dashboard -> Summary -> 'Configuration and Installation' widget -> Revision -> Select the icon in front of that and choose Retrieve.
Import configuration: navigate to Device Manager -> Import configuration -> Check if the name of the policy is the same -> Overwrite -> Check the interface mapping -> Next.
To push the configuration changes made from FortiManager to FortiGate, install the configuration so the changes will be updated on FortiGate. Before following this step, take the FortiGate configuration backup:
Navigate to FortiGate -> Dashboard -> Admin -> Configuration -> Backup.
Install: navigate to FortiManager -> Device Manager -> Install -> Install Wizard -> Install Policy Package & Device Settings -> Check the install preview -> Install.
If any errors are seen in the preview, review and fix that error before installing in FortiGate.
Modified: If the policy-package status is modified, first verify by checking the difference before pushing the changes to FortiGate:
Navigate to Device Manager -> Select the FortiGate -> Configuration and installation -> Revision history -> Select revision -> View diff.
To push these changes to the FortiGate: Navigate to Device Manager -> Install -> Install Wizard -> Install Policy Package & Device Settings -> Check the install preview.
Out-of-sync: Troubleshooting Tip: FortiGate is Out-of-sync in the Device Manager.
Troubleshooting:
diagnose dvm device list
If users are still facing any issues, stop til the preview and raise a case with Fortinet technical support to troubleshoot the issue further. Share the output of the following debug commands with them:
diagnose debug application securityconsole 255
diagnose debug app depmanager 255
diagnose debug application fgfmsd 255 <FGT device name>
diagnose debug enable
diagnose debug time enable
To stop debugging:
diagnose debug disable
diagnose debug reset
Note:
Sometimes, just refreshing the device status might also help. To refresh the device status, navigate to:
- Device Manager -> 'Right-click' on the device -> Refresh Device.
Or:
- Device Manager -> Select all devices -> More -> Refresh Device.
Related articles:
Technical Tip: How to troubleshoot the 'copy' error while install Policy
Technical Tip: Configuration import from the device to the ADOM DB / Policy & Objects
Troubleshooting Tip: FortiGate is Out-of-sync in the Device Manager
Technical Tip: FortiManager data configuration and synchronization procedures
Technical Tip: FortiManager device settings and sync status conditions
