Technical Tip: FortiManager Cloud option not available in FortiGate central management

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Description

This article describes how to resolve issue FortiManager Cloud greyed out in FortiGate central management.  

Scope

FortiManager Cloud, FortiGate.

Solution

Make sure FortiGate has a valid FortiManager Cloud license, either device-level or account-level subscription (ALCI).

For device-level subscriptions, this can be verified in the support portal for the individual device itself.

 

If the device does not have a device-level subscription, but FortiManager Cloud has an account-level subscription this needs to be checked further by the below steps:

 

1. The FortiGate needs to be registered under the same account with FortiManager Cloud, it will take a while for the entitlement to get updated.
2. Make sure the quota for account subscriptions is available to add additional devices.

 

3. After confirming the subscriptions status, proceed to check on the FortiGate if the FMGC license gets updated from the CLI command:

FGT # diagnose test update info 

Logs: idx=..

.....

System contracts:

.....

Account contracts:
FMGC,Sat Jun 22 08:00:00 2024

If no FMGC license is presented, proceed to manually update information from FortiGuard and monitor the debug below:

diagnose debug application update -1

diagnose debug enable

execute update-now

 

It will take a while after it updates the information and the FortiManager Cloud option now are available in central management. 

In case the subscriptions are expired/occupied or not present in the first place, contact our local sales team to purchase the correct license whichever suits the user environment. 

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