Troubleshooting Tip: 'Resolved Fail' status in History Log

[srahmat]

Description	This article describes how to resolve 'Resolved Fail' message in the History Log.
Scope	FortiMail.
Solution	This status can appear in the FortiMail History Log: The 'Resolved Fail' issue is not a concern. It simply means that a reverse lookup could not be performed on the client IP due to its status as a private IP address. This has no impact on the mail flow whatsoever. This is an expected behavior for private IPs, unless the local DNS server is configured to include PTR records for the clients' IP addresses. To fix the 'Resolved FAIL' message in the History Log, run the following commands: config system dns set ptr-query-option enable end The commands above will additionally enable the PTR check for IP addresses. It is possible to check if the PTR query is working with the following command: execute nslookup name 10.5.28.74 type ptr