Troubleshooting Tip: Possible reasons for incoming...

ovoda · 11-26-2025

Description This article describes how to troubleshoot an invalid EHLO/HELO domain. Scope FortiMail v7.6.x, v7.4.x, v7.2.x, v7.0.x. Solution If 'Check HELO/EHLO domain' is enabled in a session profile that is used in the IP policy, then the email may...

ovoda · 11-18-2025

Description This article describes how to set the Rewrite sender or recipient email address in the Session profile in the IP policy with a local entry. Scope FortiMail v7.6.x, v7.4.x, v7.2.x, v7.0.x. Solution Important note: this feature is available...

ovoda · 08-08-2025

Description This article describes some possible reasons for incoming emails delay. Scope FortiMail v7.6.x, v7.4.x, v7.2.x, v7.0.x,v8.x.x. Solution If experiencing delays in the delivery of incoming emails, this article describes possible reasons. Fi...

ovoda · 05-19-2025

Description This article describes how to search in the System Event for a specific type of log. Scope FortiMail v7.6.x, v7.4.x, v7.2.x, v7.0.x. Solution The System event log provides useful information for understanding the system behavior. In the S...

ovoda · 04-22-2025

Description This article describes how to bypass a feature for a recipient (or sender) or a group of recipients (or senders). Scope FortiMail v7.4.5, v7.6.2. Solution In some cases, it is necessary to bypass a feature from AntiSpam, AntiVirus, or Con...

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Troubleshooting Tip: Invalid EHLO/HELO domain

Technical Tip: How to set the Rewrite sender or recipient address