Created on
‎10-11-2024
06:32 AM
Edited on
‎06-29-2025
01:26 PM
By
Jean-Philippe_P
Description |
This article describes how to resolve an issue where the FortiSwitch status shows as 'Offline' after upgrading FortiGate. |
Scope | FortiGate v7.4.5, v7.6.0 and FortiSwitch v7.6.0. |
Solution |
After deploying a new firmware version on the FortiGate, the managed FortiSwitch status is Authorized/Down, and the FortiLink aggregate interface cannot link UP:
On the FortiGate side:
execute switch-controller get-conn-status <FortiSwitch_serial_number>
Admin Status: Authorized / down Connection: Idle
To further diagnose the connection:
execute switch-controller diagnose-connection <FortiSwitch_serial_number>
No IP address retrieved for FortiSwitch <FortiSwitch_serial_number> Remote Address: N/A Status ... Idle
From the configuration of the FortiLink aggregate interface, the management VLAN ID should be checked:
config system interface edit " fortilink" show full …… set switch-controller-mgmt-vlan 4094 <- This is the default management VLAN on FortiGate. ……
On the FortiSwitch side:
config switch auto-network
After rebooting the switch, the output from the command is as follows:
config switch auto-network set mgmt-vlan 1 <- The management VLAN on FortiSwitch is switched to VLAN 1. set status enable
For this reason, FortiSwitch cannot get the IP address from the FortiLink aggregate interface, and the following change should be made to fix the issue:
config switch auto-network set mgmt-vlan 4094 set status enable end
In some cases, 'execute switch-controller get-conn-status <FortiSwitch_serial_number>' may show that the FortiLink is not up.
Under Network -> Interface, try disabling and re-enabling the FortiLink interface.
Note: After the FortiGate device is upgraded from FortiOS 7.6.0 to 7.6.1 or higher, when the LLDP configuration is set to vdom or disabled under the FortiLink interface, the FortiSwitch units are offline. The wrong configuration under the FortiLink interface is as below.
Challenger-kvm100 # config sys interface Challenger-kvm100 (interface) # edit fortilink Challenger-kvm100 (fortilink) # sh
Workaround:
config system global set lldp-reception enable set lldp-transmission enable end
config system interface edit "fortilink" set lldp-reception enable set lldp-transmission enable next
Related article: Technical Tip: Managed FortiSwitch onboarding Troubleshooting Guide |
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