FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
skrymi
Staff
Staff
Article Id 348792
Description

This article describes how to resolve an issue where the FortiSwitch status shows as 'Offline' after upgrading FortiGate.

Scope FortiGate 7.4.5, 7.6.0 and FortiSwitch 7.6.0.
Solution

After deploying a new firmware version on the FortiGate, the managed FortiSwitch status is Authorized/Down and FortiLink aggregate interface cannot link UP: 

 

On the FortiGate side: 

 

execute switch-controller get-conn-status <FortiSwitch_serial_number>

 

Admin Status: Authorized / down

Connection: Idle

 

To further diagnose the connection:

 

execute switch-controller diagnose-connection <FortiSwitch_serial_number>

 

No IP address retrieved for FortiSwitch <FortiSwitch_serial_number>

Remote Address: N/A

Status ... Idle

 

From the configuration of the FortiLink aggregate interface, the management VLAN ID should be checked:

 

config system interface

edit " fortilink"

show full

……

 set switch-controller-mgmt-vlan 4094    <- This is the default management VLAN on FortiGate.

……

 

On the FortiSwitch side:

 

config switch auto-network

 

After rebooting the switch, the output from the command is as follows:

 

config switch auto-network

set mgmt-vlan 1 <- The management VLAN on FortiSwitch is switched to VLAN 1.

set status enable

 

For this reason, FortiSwitch cannot get the IP address from the FortiLink aggregate interface, and the following change should be made in order to fix the issue:

 

config switch auto-network

set mgmt-vlan 4094

set status enable

end