Description
This article describes how to change the category for a blocked web site.
This is possible for the FortiGuard web filter to categorize a web site in the wrong category.
If the option 'Rate URL by IP and domain' option is enabled in Security Profiles -> Web filter , the following details can occur
Scope
FortiGate.
Category : General Interest- Business
Sub-Category : Information Technology
The Web-filtering log will contain the URL and the IP address that the users have visited.
In some cases, a website is blocked in FortiGate as it is categorized under incorrect category.
Solution
- To check and verify the category of website, visit the Fortiguard website www.fortiguard.com. From the menu Go to Services -> Web Filtering .
- Mention the web site to check.
Note:
In this example, www.fortinet.com shows the current and correct category. The details are shown as below :
- If the website falls under incorrect category and is blocked in the network, send the request to the FortiGuard team by selecting ‘Request a Review’ as shown above. https://www.fortiguard.com/faq/wfratingsubmit
The review page will be shown as follows:
Suggest a category, if possible. Fill all the details with the applicable information and screenshot. Once the FortiGuard team verify the website content, the website category will be changed.
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