Description
This article describes how a FortiGuard rating unavailable message appears when a rating lookup is performed on FortiGate Web Rating Overrides.
Scope
FortiGate.
Solution
Make sure that the 'FortiGuard Filtering Services' are active and available (Green Arrows) under System -> FortiGuard.
If the 'Filtering Services' are active, it is expected that FortiGate will return the message 'FortiGuard rating unavailable' when IPs and website hostnames are not rated by the Fortiguard servers.
If the IP is not rated on FortiGuard servers (Not Rated) as shown in the image below, then FortiGate will not be able to rate it as well. FortiGate can rate only those IPs and website hostnames which are already categorized on the FortiGuard servers.
In order to check the category of IP/website, use Web Filter Lookup.
In order to check the category of IP/website, use Web Filter Lookup.
To have the IP/website categorized, submit a review request to the FortiGuard web filter team: https://www.fortiguard.com/faq/wfratingsubmit.
Meanwhile as a workaround in FortiGate, use the option 'Web Rating Override' and override the IP or the website to another category to allow traffic to it.
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