Description
This article describes the case when configuring a FortiGate HA cluster, the following message may appear on the Secondary unit console:
secondary and primary have different hdisk status. Cannot work with HA primary. Shutdown the box! The system is halted.
Scope
FortiGate with internal storage.
Solution
Possible root causes are:
- One of the FortiGate units is a hardware model that does not have a Hard Disk.
This can be verified with the CLI command:
get system status
This command may return the following disk status:
Log hard disk: Available
Or:
Log hard disk: Not available
-
Both FortiGates have Hard Disks, but one of the Hard Disks is not formatted.
Formatting and backup of disk data are described in the related article at the end of this page.
get system status
CLI command will return:
Log hard disk: Need format
-
One of the FortiGate units has a Hard Disk failure. An HQIP test must be run. See the related article at the end of this page.
-
FortiGates have different RAID configured. Also, a RAID counts as different hardware from an HA perspective. So all cluster devices need to have the same RAID configuration. More about RAID can be found in the link below.
-
For the unit experiencing issues and unable to run execute formatlogdisk due to the 'log disk is not available', perform a Flash Format using tftp on the FortiGate and verify the functionality once the formatting process is complete. This procedure often resolves the issue.
Related articles:
Technical Tip: Standard procedure to format a FortiGate Log Disk
Technical Note: Configuring RAID for supported FortiGates on FortiOS 5.6.1 and above
Technical Tip: HQIP - Hardware Quick Inspection Package
