Troubleshooting Tip: FortiExtender side Command Line Interface commands to open a new ticket with Technical Support

[vinodhk]

Description	This article provides commands that need to be collected from the FortiExtender Command Line Interface to provide more information for the Technical support team when creating a new ticket.
Scope	FortiExtender.
Solution	Login to the FortiExtender Command Line Interface using Putty Application. Capture the session into a text file. Execute the following commands on the FortiExtender Command Line Interface and attach the output to the ticket: get system version get extender status get modem status get system status get modem firmware-version get system interface get system app-status execute ifconfig  execute log event display show config show full execute modemfw AtTest modem1 AT+CGDCONT# execute modemfw AtTest modem1 AT+QNWPREFCFG# For FortiExtender communication issues with FortiGate or the Internet, collect the following logs at the time of the issue: execute debug EXTD info on  execute debug NETD info on execute debug CONNMGR connection on execute log event display To collect debug info: execute debuginfo export tftp <filename.tgz> <tftp server ip address> Above mentioned debug file can be collected from the Graphical User Interface of the FortiExtender as well.