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pals · 07-30-2025

Description This article provides a checklist and the necessary logs to collect in cases where, after adding a FortiGate to FortiNAC, the Virtualized Device tab and VDOM information are not visible in the FortiNAC GUI. Scope FortiNAC, FortiNAC-F. Sol...

pals · 06-05-2025

Description This article provides a checklist and the logs to collect when no user information is displayed on the FortiPresence Dashboard. Scope FortiAP, STA packets, FortiPresence. Solution If FortiPresence does not show any information about the w...

pals · 03-25-2025

Description This article describes the cause of encountering '500 Internal Server Error' when attempting to create an ingress/egress ACL policy via the FortiSwitch GUI. Scope FortiSwitch-648F. Solution The issue occurs when following the path: Switch...

pals · 12-22-2024

Description This article indicates that the model name of the FortiExtender-101F does not appear in FortiGate. Scope FortiExtender-101F. Solution The hardware model name displayed on the physical FortiExtender is 101F, as shown in the attached image....

pals · 11-13-2024

Description This article describes how to troubleshoot issues where tag information is not detected or scanned by a FortiAP, or the tag information is not transmitted to the AeroScout engine. It details the information needed to diagnose and resolve ...

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Troubleshooting Tip: How to Resolve the Absence of the Virtualized Device Section in the FortiNAC GUI

Troubleshooting Tip: How to troubleshoot if no user information is visible on FortiPresence Dashboard

Technical Tip: Encountering '500 Internal Server Error' when attempting to create an ingress/egress ACL policy via the GUI of FortiSwitch-648F

Technical Tip: 101F FortiExtender model not appearing in FortiGate drop down list

Troubleshooting Tip: Issue 'Tag Information not seen on FortiAP with AeroScout Engine'