Scope |
FortiClient EMS, FortiClient EMS Cloud, FortiClient Windows, FortiClient Linux , FortiClient MacOS, FortiClient Android and FortiClient IOS
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Solution |
FortiClient EMS On-premises:
- Access the EMS console as a user with admin privileges.
- Under EMS -> System Settings -> Log Settings -> Log Level, change 'info' to 'debug'.
- Reproduce the issue being experienced.
- Navigate to EMS -> Administration -> Generate Diagnostic Logs -> Create.
- This operation may take a long time. Be patient.
- Once the log creation is complete, the 'Download' button will appear. Download the log.
FortiClient EMS Cloud:
- Access the EMS Cloud console via the support.fortinet.com portal.
- Under EMS -> System Settings -> Log Settings -> Log Level, change 'info' to 'debug'.
- Reproduce the issue being experienced.
- Navigate to EMS -> Administration -> Generate Diagnostic Logs -> Create.
- This operation may take a long time. Be patient.
- Once the log creation is complete, the 'Download' button will appear. Download the log.
FortiClient Windows
- Access the EMS console as a user with admin privileges.
- Navigate to EMS -> Endpoint Profile -> select profile -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level, then change 'info' to 'debug' and select all features
- Reproduce the issue being experienced.
- Make sure 'Debug' is selected under FortiClient > section Settings>Log Level.
- Under FortiClient -> section About -> Diagnostic Tool, check the details are correct and run the Diagnostic Tool. The output file should have a *.cab or *.zip extension, depending on the version, and will usually be present in %temp%\Diagnostic_Result.
***It is recommended to revert the configuration after collecting the debug logs. To do so, navigate to EMS -> Endpoint Profile -> select -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level -> change 'debug' to 'info' -> De-select features that are not needed (or all of them).
OR
- Access the EMS console using a user with admin privileges.
- Navigate to EMS -> Endpoints -> All Endpoints -> Select the Device -> Action and select Request Diagnostic Results.
- This may take a while. Be patient.
- After, navigate to EMS -> Endpoints -> All Endpoints -> Select the Device -> Action and select Download Available Diagnostic Results.
FortiClient MacOS
- Access the EMS console as a user with admin privileges.
- Navigate to EMS -> Endpoint Profile -> select a profile -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level -> Change 'info' to 'debug' -> select all features.
- Reproduce the issue being experienced.
- Make sure 'Debug' is selected under FortiClient -> the 'Settings' section -> Log Level.
- Find the output file under FortiClient -> the 'Settings' section -> Log File -> Export logs. The output file should have a *.cab or *.zip extension, depending on the version.
***It is recommended to revert the configuration after collecting the debug logs. To do so, navigate to EMS -> Endpoint Profile -> select -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level -> change 'debug' to 'info' -> De-select features that are not needed (or all of them).
FortiClient Linux
- Access the EMS console as a user with admin privileges.
- Navigate to EMS -> Endpoint Profile -> select profile -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level, then change 'info' to 'debug' and select all features
- Reproduce the issue being experienced.
- Make sure 'Debug' is selected under FortiClient > section Settings>Log Level.
- Find the output file under FortiClient -> the 'Settings' section -> Log File -> Export logs. The output file should have a *.cab or *.zip extension, depending on the version.
***It is recommended to revert the configuration after collecting the debug logs. To do so, navigate to EMS -> Endpoint Profile -> select -> Edit -> System Settings -> use Advanced instead of Basic settings -> Log Level -> change 'debug' to 'info' -> De-select features that are not needed (or all of them).
FortiClient Android
It is possible to email FortiClient (Android) logs to Fortinet. To do this:
- Tap About.
- Tap Send Feedback Email:
FortiClient IOS
It is possible to email FortiClient (IoS) logs to Fortinet. To do this:
- Tap About.
- Tap Diagnostic.
- Swipe right to enable Logging.
- Tap Report an Issue.
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