Troubleshooting Tip: Unable to download Generated Report in PDF format

[haziqsulaiman]

Description	This article describes how to troubleshoot if FortiAnalyzer does not give the option to download generated reports in PDF format.
Scope	FortiAnalyzer.
Solution	A scenario may occur in FortiAnalyzer where there is no option to download generated reports in PDF format: The following screenshot PDF is visible. However, the PDF format could be missing in column format. This may be caused by a large number of logs in FortiAnalyzer. The following setting may be configured to allow FortiAnalyzer to generate PDF even with many logs: config system report setting     set max-rpt-pdf-rows 200000 end Note that the value of 200,000 shown above is only an example. The default value for this setting is 100,000 and it can go to a maximum of 1,000,000: Troubleshooting: If the above steps were performed and the issue still persists, proceed with the below command in the FortiAnalyzer CLI: diagnose system fsck harddisk This operation will check and repair the file system, then reboot the system. Do you want to continue? (y/n) y Note: This command will reboot the system. If the PDF format report is still not generated after increasing this value, submit a ticket with TAC for further checking. Related document: Generating reports