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haziqsulaiman
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Staff
‎10-26-2025
Last activity: Oct 27, 2025 7:55:08 AM
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Troubleshooting Tip: FortiOS Connector does not appear in FortiAnalyzer

10-27-2025
Description This article describes a scenario where FortiOS Connector in FortiAnalyzer is not populated, and the configuration that can be checked on FortiGate to troubleshoot the issue. Scope FortiGate, FortiAnalyzer. Solution From the image below, ...

Troubleshooting Tip: Cannot poll certain user group from FSSO Connector

10-23-2025
Description This article describes the troubleshooting steps that can be taken if some user groups cannot be polled from FSSO Connector in FortiManager. Scope FortiManager. Solution In the example below, FSSO Agent (FortiAuthenticator / FAC2) has thr...

Troubleshooting Tip: Error 'used' when trying to delete FortiManager admin account

09-26-2025
Description This article describes how to troubleshoot the issue of being unable to delete the FortiManager admin. Scope FortiManager. Solution The following error message can be seen when trying to delete the admin 'test_admin'. Since the error mess...

Troubleshooting Tip: Error when importing local-in-policy with SD-WAN Zone into FortiManager

09-23-2025
Description This article describes how to troubleshoot the issue of being unable to import local-in-policy using SD-WAN Zone from FortiGate into FortiManager. Scope FortiManager v7.6.2 and below. Solution Users may encounter the following error when ...

Troubleshooting Tip: Unable to Authorize FortiAnalyzer in FortiManager with error message 'adom mode is advanced'

08-26-2025
Description This article describes how to troubleshoot when encountering the error 'adom mode is advanced' when authorizing FortiAnalyzer device(s) from FortiManager. Scope FortiManager. Solution Users may encounter the following error when trying to...
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