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Sometimes, adding a device in the FortiAnalyzer Device Manager fails and shows the following error:
'The device's serial number does not match database.'
Solution:
The device may not be in the list of supported devices for this version.
To check supported versions, check the release notes or use this CLI command:
FAZ # diagnose dvm supported-platforms list
product abbrev fdsid support-versions
<omitted>
FortiManager:
Supported Versions:
version: 400, mr: 3, branchpt: 423-999
version: 500, mr: 0, branchpt: 1-510
version: 500, mr: 2, branchpt: 511-908
version: 500, mr: 4, branchpt: 909-1419
version: 500, mr: 6, branchpt: 1420-10000
version: 600, mr: 0, branchpt: 1-915
version: 600, mr: 2, branchpt: 916-1895
version: 600, mr: 4, branchpt: 1896-9999
version: 700, mr: 0, branchpt: 1-1075
version: 700, mr: 2, branchpt: 1076-9999
<omitted>
FortiManager-400G FMG4HG FMG4HG v6.4/7.0/7.2
FortiManager-410G FMG41G FMG41G v7.0/7.2
<omitted>
---End Supported Platform list---
This scenario can also be explained due an outdated contractdb.
FortiGuard communication needs to be allowed so the contract information can be downloaded: FortiManager Open Ports - FortiManager 7.6.0 documentation.
When working on an airgap environment, the license entitlement-file can be uploaded manually: Licensing in an air-gap environment - FortiManager 7.6.4 administration guide.
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