Troubleshooting Tip: How to fix the Error 'The device's serial number does not match database' while adding a device to FortiAnalyzer

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Description	This article describes how to fix the error 'The device's serial number does not match database' when adding a device in FortiAnalyzer.
Scope	FortiAnalyzer.
Solution	Sometimes, adding a device in the FortiAnalyzer Device Manager fails and shows the following error: 'The device's serial number does not match database.' Solution: The device may not be in the list of supported devices for this version. To check supported versions, check the release notes or use this CLI command: FAZ # diagnose dvm supported-platforms list product abbrev fdsid support-versions <omitted> FortiManager: Supported Versions: version: 400, mr: 3, branchpt: 423-999 version: 500, mr: 0, branchpt: 1-510 version: 500, mr: 2, branchpt: 511-908 version: 500, mr: 4, branchpt: 909-1419 version: 500, mr: 6, branchpt: 1420-10000 version: 600, mr: 0, branchpt: 1-915 version: 600, mr: 2, branchpt: 916-1895 version: 600, mr: 4, branchpt: 1896-9999 version: 700, mr: 0, branchpt: 1-1075 version: 700, mr: 2, branchpt: 1076-9999 <omitted> FortiManager-400G FMG4HG FMG4HG v6.4/7.0/7.2 FortiManager-410G FMG41G FMG41G v7.0/7.2 <omitted> ---End Supported Platform list---